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Location(s): 

Asker, NO

Function:  Engineering
Job Category:  Engineering

Product Warranty Expert

Wärtsilä is leading the maritime industry’s transformation towards a decarbonised and sustainable future. We at Wärtsilä Marine Power are proud to offer our customers the world’s widest network of maritime expertise and the full portfolio from engines to lifecycle solutions. 

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies with smart technology - together. Are you ready to jump onboard?

We are now looking for a Product Warranty Expert to join our skilled team which consist of product warranty experts / managers with a long warranty handling experience and strong product knowledge within Wärtsilä Gas Solutions (https://www.wartsila.com/marine/build/gas-solutions). 
We offer an opportunity for a central position as a Product Warranty Expert (PWE) within the department of Product Warranty Management, Gas Solutions. This position is permanent and will be based in Asker, Norway.
Product Warranty Expert will have to engage and be interested in challenges technically, commercially and contractually. The position requires close and professional supplier interaction to ensure quality improvement based on client claims and via technical input or expertise. It will be important to act as a facilitator and always be in control over the negotiations. The Product Warranty Expert will also have the encouraged mandate to transfer supplier business development possibilities during and after warranty period to the aftermarket Services department. Product Warranty Expert will whenever needed corporate with the technical supportive teams, sales, quality department, strategic purchasers and project department for ongoing warranty claims and supplier improvement work.


What will you be doing


In this position you will be responsible for and manage assigned projects during the warranty lifecycle period. A position where you will manage warranty claims / cases including re-claiming towards suppliers and customer interface. 
You will be assigned to cover all product lines within Wärtsilä Gas Solutions and responsible for transferring adequate supplier product improvements internally. Product Warranty Expert will be able to utilize internal network of experts, facilitate and take active part in supplier negotiations to secure successfully resolution of the case and to mitigate the negative impact on Wärtsilä and our customers.
The target will be to strengthen the product line development and financial return of a product / project over its lifecycle, balancing the interest of a long-term conscience work towards quality and sustainability.


As a Product Warranty Expert, your work will focus on:

 

  • Ensuring timely processing and decision making on warranty claims for assigned installations.

  • Engaging to the way of working and approach with the rest of the team and according to the global Wärtsilä processes.

  • Monitoring actual warranty cost vs. reservation for assigned installations to ensure adequate reservations.

  • Managing warranty claims and responding to them in a fast and professional way in line with defined warranty handling process including data maintenance for relevant products/projects.

  • Securing that needed corrective actions resulting from warranty claims are taken in a timely fashion in cooperation with the Supplier Development department

  • Managing needed actions such as re-claiming suppliers and ordering replacement parts / providing manpower to rectify warranty claims in a fast and professional manner.

  • Mitigating warranty and failure costs for Wärtsilä and our customers.

  • Escalating technical / financial issues in timely manner.

 
To be successful in this role, we expect you to have:

  • Bachelor/Master’s degree in either: Electrical, Automation or Instrumentation Engineering.
  • Minimum 2 years’ experience within the Maritime, Oil & Gas or Energy industries.
  • Strong automation/electrical background
  • Good working knowledge of project & technical documentation like P&ID’s, datasheets and drawings.
  • Systematic, structured and broad orientation
  • Excellent negotiation skills in client & supplier communications and multi-tasks.
  • Technical, commercial and contractual knowledge
  • Self-motivated with the ability to work and take decision under pressure and stay organized.
  • Ability to cooperate with people from different cultures
  • Experience in CRM tools / SAP is an advantage
  • Fluent in written and spoken English

 

 


Why you and us


We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.
We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition? 
 
Contact & next steps


Does this sound like the job for you? If yes, we hope to hear from you before the application deadline 25/10/2021, through submitting your application through our careers portal. We aim to keep you updated on the process all the way.
Please reach out to Delgoshaei, Nima, Manager, Product Warranty Management, Gas Solutions nima.delgoshaei@wartsila.com  or Arie-Piet de Vogel, General Manager, Product Warranty Management ariepiet.vogelde@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).
Please apply by 25/10/2021 at 23:59 EEST. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.
 


 

 



At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.


This is Wärtsilä

Wärtsilä Marine Power leads the industry in its journey towards a decarbonised and sustainable future. Our portfolio of engines, propulsion systems, hybrid technology, and integrated powertrain systems deliver the reliability, safety, and environmental performance that Wärtsilä’s Smart Marine vision encompasses. We offer our customers performance-based agreements, lifecycle solutions, and an unrivalled global network of maritime expertise. www.wartsila.com/marine

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2020, Wärtsilä’s net sales totalled EUR 4.6 billion with approximately 18,000 employees. The company has operations in over 200 locations in more than 70 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com