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Primary Location: 

Australia - Huntingwood, AU

Function:  Service Delivery
Job Category:  Other

Field Service & Workshop Manager

Wärtsilä is leading the transition towards a 100% renewable energy future. As an energy system integrator, we – Wärtsilians - understand, design, build and serve optimal power systems for future generations. Our solutions provide the needed flexibility to integrate renewables and secure power system reliability. We support our customers over the lifecycle of their installations with services that enable increased efficiency and guaranteed performance. Did you know that Wärtsilä has 72 GW of installed power plant capacity in 180 countries around the world?

In this era of innovation and fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies with smart technology - together. Want to join the ride?


In this position, you will be responsible for:

  • Lead, coach, mentor & manage the team effectively
  • Ensure FS & WS processes are continuously updated and implemented in all relevant sites
  • Strive to enhance team spirit and a high performance culture
  • Continuously improve motivation and results of the team
  • ensure jobs are coordinated and executed to full customer satisfaction, both internal and external
  • Establish mid and long term resource planning & training programmes for staff
  • Implement effective procedures ensuring job margins are monitored whilst in progress and invoices are sent out immediately on job completion
  • Timely preparation of field service quotations to internal requests
  • Smooth cooperation with Services Sales organisation and other business units
  • Provide staff with adequate equipment, tools and kits
  • Professional Workshop layout
  • Record, maintenance and inspection of equipment & tools
  • Calibration records for workshop
  • Representation Field Service & Workshop in meetings and events
  • Update and maintain exchange component stock
  • Demonstrate commitment to OH&S, Environmental & Quality Systems and actively participate in Wartsila initiatives
  • Be a team player: support colleagues and superiors, share information, contribute to a friendly work atmosphere


Your accountabilities are, but not limited to:

  • Utilisation & Invoiced Utilisation rates
  • Margin and department cost of Field Service & Workshop
  • Capital investments for tools and equipments
  • Time to Invoicing
  • Clean and updated FS/WS WIP (work in progress)
  • Customer satisfaction
  • Skilled & Competence development of Field Service & Workshop personnel
  • Quality of work
  • Quality and Time Lag of Service Reports
  • Zero injury time  


As an ideal candidate, you should have:

- Have B.Sc. in Engineering or equivalent level of education

- Have 10 years of progressive experience in managing resources, operations and workshop 

Last application date: 10/07/2020

This is Wärtsilä

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2019, Wärtsilä’s net sales totalled EUR 5.2 billion with approximately 19,000 employees. The company has operations in over 200 locations in more than 80 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com