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Bermeo, ES Alboraya, ES

Function:  Service Delivery
Job Category:  Other

Field Service Operations Manager Spain

Wärtsilä is leading the maritime industry’s transformation towards a decarbonised and sustainable future. We at Wärtsilä Marine Power are proud to offer our customers the world’s widest network of maritime expertise and the full portfolio from engines to lifecycle solutions. 

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies with smart technology - together. Are you ready to jump onboard?


Field Service Operations Manager Spain

We are now looking for a high potential professional able to lead and develop the Operations business in Spain to join us, able to execute the work with quality, health, safety and follow environmental and cost targets! This professional will work to meet KPIs and ensure customer satisfaction in all activities.
In this position, you are reporting to General Manager FS Operations Region Mediterranean. The position is offered on a permanent basis and will be located in Spain.


What will you be doing?

As a Field Service Operations Manager Spain, your work will focus on these responsibilities:
•    Lead, manage and develop the operations department in order to deliver customer orders at the right time in top of the class quality. Optimal performance of customer installations and customer satisfaction comes first.
•    Manage the whole Field Services delivery in accordance to the Wartsila code of Conduct, QEHS guidelines and customer’s requirements. 
•    Foster co-operation with internal and external stakeholder to maximize customer satisfaction.
•    Meet and exceed the Field Services and Company targets. Capture the sales opportunities that might arise during the execution.
•    Establish and manage ordinary meetings to review major metrics and develop a continuous improvement culture.  Provide on time reliable reporting.
•    Ensure the standard ways of working and tools are used and followed according to the Company standards. 
•    Take decision based on priorities, target setting, QEHS requirements and other circumstances. 
•    Interface with Sales and the other delivery functions (Marine Solutions, GLS, TS, CM, PM, CA, other FS Operations).

You will shine in this role, when you have:
•    Bachelor degree in Engineering, Technical degree or yearly experience in the position.
•    Advanced or fluent English skills
•    Intermediary Portuguese is a plus.
•    Advanced or fluent Spanish is requested.

To be successful in this role, we expect you to:

•   Have technical knowledge as well as knowledge in Wärtsilä products, or multiple years of experience in lifecycle services in leadership role and excellent understanding of Field Services processes and ways of working for FS Operations.
•    Grant knowledge of End to End process from Sales to Invoicing.
•    Have skills in MS Office and SAP.
•    Be results-oriented.
•    Have good communications skills.
•    Have cultural sensitivity.
•    Grant cost awareness.
•    Be able to implement planning and target setting.
•    Have ability to take decisions in a fast and complex environment.
•    Have strong customer focus coupled with strong leadership and management skills.

In this role, your success will be measured by
•    Margin
•    Change orders 
•    Planned vs Actual Cost
•    Field Services Non-Conformity 
•    Time to invoice
•    Cost to Serve
•    Field Services Order Book accuracy
•    LTI and all the metrics to prevent LTI such as Job Safety Analisys, Near Miss, WeCare and Safety Walks

Why you and us

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. 
We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition? 


Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline April 18 2021, through submitting your application through our careers portal. We aim to keep you updated on the process all the way. 


Please apply by April 18 2021 at 23:59 EEST. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to same time zone.

This is Wärtsilä


Wärtsilä Marine Power leads the industry in its journey towards a decarbonised and sustainable future. Our portfolio of engines, propulsion systems, hybrid technology, and integrated powertrain systems deliver the reliability, safety, and environmental performance that Wärtsilä’s Smart Marine vision encompasses. We offer our customers performance-based agreements, lifecycle solutions, and an unrivalled global network of maritime expertise. www.wartsila.com/marine


Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2020, Wärtsilä’s net sales totalled EUR 4.6 billion with approximately 18,000 employees. The company has operations in over 200 locations in more than 70 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com