Technical Expert

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together.

Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

Mediterranean Parts and Field Service is looking for a motivated Technical Expert 4 Stroke (M/F) in Technical Services team.

You serve both internal and external customers with all operational technical inquiries related to Wärtsilä Engines and their control systems. You will provide this support in the field of installation, maintenance and troubleshooting for related engines.

You will report to General Manager Technical Services Mediterranean Region. This is a permanent opportunity and preferred location are Bermeo or Valencia, Spain.

Your role and responsibilities 

As a Technical Expert 4 Stroke, your work will focus on these responsibilities:

• Manage complex technical and operating problems of the customer and internal stakeholders to reach quality with on-time support and to ensure customer satisfaction.
• Participate in customer and/or vendor meetings as an engine expert, when complex technical matters are handled
• Perform troubleshooting and technical field investigations and screening of field service reporting.
• Visit sites when deeper product, system and/or performance analysis is needed
• Analyse field experience and customer feedback data to improve the products and solutions as well as operation and maintenance of the installation.
• Make complex analysis with adequate conclusions and recommendations (reports)
• Be responsible for handling Technical Requests received from customers.

To be successful in this role, we expect you to have:

• A Bachelor's degree in Mechanical Engineering or equivalent education.
• A high level of mechanical and automation experience with Wärtsilä engines. Experience with non-Wärtsilä engines is a strong plus.
• Experience in a service support role, especially with Wärtsilä products (field service/engineering).
• Motivation and genuine interest in working with 4-stroke engines.
• A safety-first mindset.
• Strong communication, organizational, and analytical skills.
• A true team player with a proactive approach and technical reporting skills who engages and collaborates with others to deliver results.
• A positive mindset and openness to learning new things.
• Customer-focused with a service-minded attitude.
• Fluency in written and spoken English and Spanish.
• Willingness to travel occasionally.

Why you and us?  

You are valuated – as your true self. At Wärtsilä we value diversity and are committed in supporting inclusive work community.  

Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential. 

You get to make a difference. Innovation and sustainability are important for us. Every day, we put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.  

Contact & next steps 

Does this sound like the job for you? If yes, submit your application before the deadline through our Careers portal. Applications submitted via email or through recruitment agencies will not be considered.

Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to the same time zone. We will be conducting interviews with qualified candidates throughout the process and aim to keep you informed along the way.

Are you still wondering if you should apply and would like to get something clarified? Please reach out to General Manager, Technical Services Mediterranean, Frederic Iob, via email at frederic.iob@wartsila.com, with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).

Last application date: 07/02/2025 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. 

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