Shaft Line Solutions Parts Coordinator, AMER

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that 88% of the world's trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

We are now looking for a Parts Coordinator to join our Shaft Line Solutions (SLS) team and contribute to building a better, more sustainable future.

In this role, you will be part of a dynamic, international sales environment, providing end‑to‑end coordination and customer support for spare parts. You will work closely with sales, supply chain, and internal stakeholders to ensure accurate, timely, and high‑quality service to our customers worldwide.

This position reports to the Regional Team Leader, Parts Coordination Management.

What You Will Be Doing

As a Parts Coordinator, you will provide both technical and administrative support to the sales organization. You will assist in the preparation of sales proposals and documentation, ensuring accuracy, efficiency, and a strong customer focus.

You will take ownership of customer interactions related to spare parts, helping ensure smooth communication, effective request handling, and an excellent customer experience, while supporting operational excellence across the SLS organization.

Key Responsibilities

• Act as the main contact for spare parts quotations, orders, deliveries, and non‑conformities within Shaft Line Solutions.

• Serve as a liaison between customers and internal SLS sites throughout the spare parts delivery process.

• Handle and coordinate quotations and orders in line with internal procedures, guidelines, and local requirements.

• Ensure timely, accurate, and high‑quality responses to customer inquiries.

• Validate the accuracy of spare parts sales documents and customer master data.

• Proactively follow up on quotations before expiry and provide feedback to SLS sales teams.

• Monitor and manage the order book to support on‑time delivery.

• Collaborate with Sales on the content and commercial terms of offerings.

• Coordinate with supply chain teams to track and, when needed, expedite deliveries.

• Maintain and continuously develop knowledge of customer‑specific solutions and needs.

• Escalate issues through internal networks when required to ensure resolution.

Required Qualifications

• Bachelor’s or Associate Degree in Business, Logistics, Supply Chain Management, or a related field, or equivalent professional experience.

• Minimum 2 - 3 years of experience in supply chain, logistics, or order management operations.

• Good understanding of spare parts order processes.

• Strong customer‑oriented mindset with the ability to identify needs and resolve issues effectively.

• Fluent English, both written and spoken.

• Willingness to travel occasionally to support sales activities.

Preferred Qualifications

• Experience working with SAP (advantage).

• Familiarity with international logistics and compliance processes.

• Previous experience in the marine or industrial environment is considered a strong asset.

Travel Requirements

Some domestic and international travel is required. Most coordination activities will be carried out virtually; however, you should expect to travel up to 20% of the time.

Last application date: 26/04/2026 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.