Agreement Delivery Coordinator, Agreement Management

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

We are looking for an Agreement Delivery Coordinator in Agreement Management Team in Korea. This is a permanent opportunity and its location is Busan, Republic of Korea.  

 
What will you be doing:
As Agreement Delivery Coordinator, Agreement Management, your work will focus on these responsibilities:

• Coordinate the logistics for tools, spare parts, and workshop services according to the Maintenance Plan. Secure QHSE and compliance for the work and parts.
• Keep important stakeholder informed about the progress of the work. Actively update the Contract Manager when important issues occur.
• Direct customer contact for the logistics of tools, parts.
• Deliver parts, prepare tools shipments, and coordinate workshop components so that maintenance activities can be executed on time without any delays. Consolidate shipment and arrange inbound and outbound transportation
• Ensure that contractual requirements are adhered when ordering spare parts
• Work closely with the Field Service Coordinator before, during and after the work is executed to ensure that our contractual commitments are met.
• Timely and accurate reaction to customer requests.
• Handle or channel customer claims related to parts, and tools
• Manage proactively when changes to work plans occur in terms of job scope, timing, location, and quantity
• Get assistance from Operational Support and Technical Services when needed
• Review and approve cost and provide correct input for invoicing
• Takes proactive actions towards the Wartsila internal parts delivery organization. Be creative in getting the parts delivered on time even if unconventional means must be used.
• Be an active member of the Contract Core Team

To be successful in this role, we expect you to have:

• Degree in the related fields
• Min. 2 years working experience in Customer Support or Logistics
• Experiences in interfacing with customers would be a plus
• Strong communication skilss with a flexible attitude
• Structured and well-planned way of working
• Focused and can-do attitude
• Good co-operation, teamwork
• Knowledge on operations and maintenance of large machinery
• Understanding of business service contracts
• Good IT skills.
• Good in English, written and spoken
• Fluent in Korean, written and spoken
• Good practical knowledge and understanding of Marine Engines and Propulsion Systems and hands on experience in the use of SAP will be considered as a plus

NB: To process applicant's personal information safely during the recruitment process, the applications are collected via System (Career in website) only and we don't collect the applicant's full Social Security ID number. Therefore, please do send your application by the system (not by email), and input the date of birth only in the applications instead of the whole Social Security ID number.

Why you and us
All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation.

Contact & next steps  

Please submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email. 
 

In case of any questions, reach out to(only for questions from direct job applicants, applications through email will not be recorded or responded to):

Hyun Joo Kim
Talent Acquisition Partner

Email: hyunjoo.kim@wartsila.com

Last application date: 21/04/2025 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.