Field Service Coordinator, 2-Stroke

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 80% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

We are looking for a Field Service Coordinator, 2-Stroke. This opportunity is permanent, and its location is Busan, Republic of Korea.

What will you be doing:
As Field Service Coordinator, 2-Stroke, your work will focus on these responsibilities:

• Successful coordination relating to 2-Stroke field service jobs.

• Closely cooperating with Resources Managers for assigning engineers to jobs.

• Acting as the key contact person for the customer during the work order, interacting with relevant internal stakeholders.

• Liaising with customers to coordinate detailed schedules, parts, tools, authorizations, and permits, and to formalize service bookings.

• Taking responsibility for briefing and debriefing the engineers before and after the jobs.

• Raising Technical Requests when applicable.

• Implementing service follow-up, ensuring customer satisfaction and obtaining feedback, maintaining service KPIs.

• Continuously staying up to date with company policies and guidelines.

To be successful in this role, we expect you to have:

• BSc in Maritime Engineering or equivalent experience

• Minimum 2 years of experience in the relevant field of Field Service coordination

• Technical understanding or background and general knowledge of 2-Stroke Engines

• Proficient in English, both spoken and written, to communicate with external/internal stakeholders

• Fluent in Korean, both spoken and written

• Excellent communication skills with a positive and flexible mindset

• Strong reporting and analytical skills

• Proactive, curious, and solution-driven attitude with a cooperative initiative

• Ability to prioritize workload with the support of a line manager

• Proficiency in MS Office - Outlook, Excel, PowerPoint, Teams

• Knowledge of basic troubleshooting and root-cause analysis

• Experience in Project Management, coordination, or similar roles would be a plus

NB: To process applicant's personal information safely during the recruitment process, the applications are collected via System (Career in website) only and we don't collect the applicant's full Social Security ID number. Therefore, please do send your application by the system (not by email), and input the date of birth only in the applications instead of the whole Social Security ID number.

Why you and us
All our employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within a very global working environment, in an ambitious and growth orientated organisation.

Contact & next steps  
Please submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email.

In case of any questions, reach out to(only for questions from direct job applicants, applications through email will not be recorded or responded to):

Hyun Joo Kim
Talent Acquisition Partner
Email: hyunjoo.kim@wartsila.com

Last application date: 21/03/2025 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. 

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