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Primary Location: 

Canada - Halifax (Dartmouth), US

Function:  Service Delivery
Job Category:  Support Functions

Senior Warranty Expert - AMER EB North

Job Title: Senior Warranty Expert, Energy Business – Americas North

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2018, Wärtsilä’s net sales totalled EUR 5.1 billion with approximately 19,000 employees. The company has operations in over 200 locations in more than 80 countries around the world. Wärtsilä is listed on Nasdaq Helsinki.

We are looking for an experienced, customer-focused problem solver to join our fast paced and exciting Team. We are a SMART technology company that empowers our people to collaborate and shape our markets, so that we can have a sustainable impact on society. We are seeking a Senior Warranty Expert, Energy Business Americas who will be handling the warranty claims of new installations and large projects from a more technical perspective for our customers.

WHO WE ARE & WHAT WE HAVE

We are a SMART Technology company that empowers our people to collaborate and shape our business, so that we can have a sustainable impact on society. We have an AWESOME & TALENTED services team that is GROWING the business. As an OEM we work at our customer installations and in our own facilities on complex & potentially dangerous rotating machinery, so SAFETY & HEALTH of our people and QUALITY of our work are extremely important to us and our customers.

WHO YOU ARE & WHAT YOU ARE GOOD AT

You will be part of a highly skilled and motivated team of Energy Business professionals who are able to independently work and take decisions under pressure in combination with analytical/critical thinking and excellent knowledge about Wartsila’s products and installations. We are looking for a safety & quality minded, dynamic, flexible and detail oriented high performer to join our fast paced and exciting Team. We are a SMART technology company that empowers our people to collaborate and shape our markets, so that we can have a sustainable impact on society.

 

Main responsibilities

  • Ensure fast end-to-end processing of warranty claims
  • Review claims from a technical perspective
  • Be the main customer interface for warranty related matters for assigned installations
  • Define/organize/secure needed actions and order replacement parts / manpower to rectify warranty claims in a fast and professional manner, including participating in the re-claiming process towards vendors.
  • Ensure Warranty data quality for products/projects.
  • Minimise warranty and failure costs for Wärtsilä and down-time for customers • Escalate technical/financial issues in timely manner
  • Proactive claim follow-up with customer
  • Ensure that warranty policies are applied
  • Focus on achieving results, together
  • Follow Wärtsilä business ethics and rules
  • Focus on America North (U.S.A and Canada) but part of the entire warranty team of the Americas
  • You’ll report to the Area Warranty Manager, Energy Business – Americas North

QUALIFICATIONS

Desired Skills:

  • Wärtsilä knowledge
  • Communication skills & customer relations
  • Ability to deal with people of different nationalities and cultures
  • Ability to work under pressure
  • Fluent in English language
  • Information Management: MS Office tools, IM applications and IM tools

Education:

BSc or MSc degree + 3 years of related experience, or Technical / Vocational school (preferably mechanical) + 5 years of experience.

Experience:

  • Technical expertise in Wärtsilä products
  • Handling customer and internal stakeholder communications
  • Problem solving
  • Wärtsilä internal processes

We look forward to hearing from you. Qualified candidates must apply online http://www.wartsila.com/en/careers/vacancies.

Wärtsilä North America values our employees. We offer a competitive salary and comprehensive benefits package.
Wärtsilä North America is an EOE/AA employer.