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Location(s): 

Carolina, PR

Function:  Service Delivery
Job Category:  Other

Operations Advisor, Field Service

Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise. These cover decarbonisation services, future-fuel enabled balancing power plants, hybrid solutions, energy storage and optimisation technology, including the GEMS Digital Energy Platform.

 

Did you know Wärtsilä has delivered 79 GW of power plant capacity and more 125 energy storage installations in 180 countries around the world?

 

In this fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride?


 

 

Wärtsilä is leading the transition towards a 100% renewable energy future. We Wärtsilians help our customers unlock the value of energy transition by optimizing their energy systems and future-proofing their assets. Did you know Wärtsilä has delivered 73 GW of power plant capacity in 180 countries around the world, including 80 energy storage systems?
In this era of innovation and fast changing world of energy, we are constantly on the lookout for high performing, future-oriented talent to join our team and to work towards enabling sustainable societies with smart technology - together. Are you ready to take the next step?

 

Operations Advisor, Field Service

The Wärtsilä Energy Business – North Region team has a vacancy for an Operations Advisor, Field Service

Duties and Responsibilities:

  • Travel to customer sites prior to the commencement of critical/scheduled services
  • Perform preservice Safety Walk at customer site, report via WeCare system
  • Inspect preservice Field Service operations relative to:
    • Power plant facilities or related customer site
    • Customer workshops
    • Engine halls
    • Customer provided rest and working areas for FS (Field Service) personnel
    • Review all relevant documentation prior to the start of each service (SWR’s, WeCare’s, Service Offer)
  • Validate spare parts list and/or Overhaul kits with the approved working scope
  • Perform quality checks on specialized tools and equipment to be utilized during upcoming service
  • Prepare and present quarterly continuous improvement analysis of Field Service operations to all appropriate stakeholders during quarterly virtual TEAMS meeting
  • Maintain positive relationship with the customer prior to commencement of the service
  • Liaise with the customer and Wartsila stakeholders to support proper execution of service attendances
  • Collaborate with Region QEHS to support education and awareness programs and initiatives

 

Desired Education

  • Bachelor’s degree in mechanical/electrical engineering. A diploma with relevant experience will be considered

 

Desired Skills and Experience

The applicant should have a minimum of 7 years’ experience performing the following activities:

  • Mechanical and Electrical & Automation (E&A) processes as it relates to service attendances and their scope (mandatory)
  • Leading Field Service activities and/or related functions
  • Customer service experience
  • De-escalating critical customer and internal matters
  • In-depth understanding OSHA, ISO, and other relevant standards
  • OSHA 10/30 certification (plus)
  • Proficient in both english and spanish

Additional Skills

  • Availability to travel to the US and throughout the Caribbean
  • Strong leadership and collaboration skills
  • MS Excel, MS Power Point MS Word, SAP, and Salesforce knowledge
  • Excellent English communication skills (verbal and written)
  • Coaching & negotiating skills
  • Travel up to 40% of the year

Last application date: 14/10/2024 

 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. 
 

#wärtsiläenergy

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