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Primary Location: 

China - Shanghai, CN

Function:  Sales & Marketing
Job Category:  Sales & Marketing

Coordinator, Parts Coordination Management

Wärtsilä Global Logistics Services (WGLS) manages the entire logistics chain of Wärtsilä OEM parts, from order intake to customer delivery. To accomplish this, the team is built with three delivery functions; Parts Coordination Management (PCM), Parts Supply (PS) and Parts Delivery (PD).

 

Parts Coordination Management is a global organization working with both internal and external customers to support Parts offers, Order confirmations, as well as, providing critical information throughout this process to multiple stakeholders.

 

We are looking for a coordinator in our Parts Coordination Management (PCM) team with location in Dhaka. Parts Coordination Management (PCM) takes care of handling of the Spare Part quotations and orders for the customers in Singapore, Malaysia, Vietnam and Malaysia. We offer a high-quality working environment where you'll have an opportunity to understand the logistics behind moving our Parts globally and enjoy working to meet our customers' requirements.

 

Location: Tangzhen Shanghai

 

 

We are now looking for a Coordinator to join our Parts Coordination Management (PCM) Team in Shanghai. The Parts Coordination Management (PCM) handles the Spare Part quotations and orders for the Marine & Energy customers. We offer a high-quality working environment where you'll have an opportunity to understand the logistics behind moving our Parts globally and enjoy working to meet our customers' requirements.

 

About the Position

 

In this position, you will be accountable for processing internal and external customer’s spare parts requests in a timely manner aligned with customer´s expectations. The responsibilities include:

 

Main Responsibilities:

 

  • Act as contact for spare parts quotations, orders, deliveries and non -conformities.
  • Act as a link between customer and the various departments involved in the spare parts delivery process
  • Handle and coordinate quotes and orders according to working procedures and guidelines, and local requirements
  • Ensure correct customer master data and handling instructions are used when processing quotations and orders
  • Actively follow up quotes with customers before they expire providing feedback to sales teams and customer.
  • Actively follow-up the order book with the sales team.
  • Follow up and communicate parts deliveries information accordingly in a timely manner to customers.
  • Follow up with supply chain of parts deliveries according to agreed process
  • Maintain and develop knowledge of customer specific solutions and needs.
  • Off hour support for spare parts (24 hr service)
  • Set up and promote OB follow up meetings with Sales Team.
  • Build profitable customer relationships in order to provide feedback and valuable information.

 

Qualifications:

 

  • Master or Bachelor degree
  • 5+ years experience in working in international environment and knowledge in logistics/inco-terms
  • Fluency in English language
  • Strong Communication and Customer service skills
  • Teamwork skills and Cultural knowledge
  • Motivated to learn and grow professionally
  • Workplace ICT equipment and applications; SAP knowledge preferable

 

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2018, Wärtsilä’s net sales totalled EUR 5.2 billion with approximately 19,000 employees. The company has operations in over 200 locations in more than 80 countries around the world. Wärtsilä is listed on Nasdaq Helsinki.
https://www.wartsila.com/