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Primary Location: 

China - Shanghai, CN

Function:  Sales & Marketing
Job Category:  Sales & Marketing

PCM Coordinator

The position is accountable for processing internal and external customer's spare parts requests in a timely manner aligned with customer´s expectations. 
Main Responsibilities:

- Act as contact for spare parts quotations, orders, deliveries and non - conformities. 
- Act as a link between customer and the various departments involved in the spare parts delivery process.
- Handle and coordinate quotes and orders according to working procedures and guidelines, and local requirements.
- Ensure highest level of quality and response time for quotes and orders.
- Ensure quality of spare parts sales documents. 
- Ensure correct customer master data and handling instructions are used when processing quotations and orders.
- Actively follow up quotes with customers before they expire providing feedback to sales teams.
- Actively follow-up the order book. 
- Liaise with Sales about the content and terms of the offerings.
- Follow up and communicate parts deliveries information accordingly in a timely manner to customers. 
- Follow up with supply chain of parts deliveries according to agreed process.
- Maintain and develop knowledge of customer specific solutions and needs. 
- Use internal network within the expertise to escalate issues that may arise within the expertise. 

- Reports to PCM Team Leader in Russia.

General Skills: 
- Communication skills
- Customer service ( internal, external)
- Presentation skills
- Teamwork skills
- Cultural knowledge
- Training and development skills
- Reporting and analyzing skills
- English
- Organizing skills

Professional Skills:
- Understand the customers' business
- Understanding corporate vision
- Wärtsilä parts order processes
- Identifying needs and problems

- Good knowledge of SAP
- Spare parts material info knowledge
- Inco-terms


Working location: Tangzhen Shanghai


Last application date: 10/06/2020


This is Wärtsilä

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2019, Wärtsilä’s net sales totalled EUR 5.2 billion with approximately 19,000 employees. The company has operations in over 200 locations in more than 80 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com