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Primary Location: 

Panama - Panamá, PA

Function:  Service Delivery
Job Category:  Other

General Manager for Technical Resources in the Energy Business - Central Region

We are looking for an energetic people leader to join our fast-paced and exciting Team. We are a SMART technology company that empowers our people to collaborate and shape our markets to have a sustainable impact on society. We are seeking a General Manager Technical Resources for our Energy Business Service team in the Americas



We are a SMART Technology company that empowers our people to collaborate and shape our business to have a sustainable impact on society. We have an AWESOME & TALENTED services team that is GROWING the business. As an OEM, we work at our customer installations and our own facilities on complex & potentially dangerous rotating machinery, so SAFETY & HEALTH of our people and QUALITY of our work are critical to our customers and us. 


You will be leading highly skilled and motivated teams of 200+ service professionals in our Central Region working in our Field Service group and at our Operations & Maintenance sites. You will be accountable for the development of this team and make sure we can deliver the right competences now and in the future. In this challenging position, you are expected to think strategically, get involved in technical discussions, and show you are a team player, build bridges, and use your emotional intelligence. We are looking for safety & quality-minded, dynamic, flexible, and passionate people leader to join our fast-paced and exciting Team and take it to the next level. We are a SMART technology company that empowers our people to collaborate and shape our markets to have a sustainable impact on society.





As a General Manager Technical Resources, you will work closely with a team of the resource coordinators, resource planners, and with the operational Field Service and Contract Management teams to make sure we have a correctly sized pool of the right competencies to serve our customers.


•    Ensure the availability of the Field Service personnel with the right competence at the right time.
•    Develop the FS and CM resources to be able to work on current and future products and technologies.
•    Ensure teams at our O&M sites are correctly sized and have the right competencies to deliver according to contractual terms.
•    Roll out and align processes and ways of working throughout Region and Area.
•    Think out-of-the-box, develop and implement new concepts.
•    Interact and collaborate with relevant internal stakeholders to work together to one goal.
•    Promote a close liaison with other departments (Warranty Service, Contract Management, Sales, Etc.) to ensure the best possible delivery of service to the customer.
•    Comply with the company’s Quality, Health & Safety, and Equal Opportunities policies and continuously seek to improve the culture around these topics.
•    In addition to the above duties and responsibilities, the post holder must be prepared to undertake such additional duties within their capabilities which may result from changing circumstances, but which may not of necessity, change the general character or level of responsibility of the post


•    Know how to motivate, engage and inspire large teams
•    Have a strong emotional intelligence
•    Experience in the development of technical resources
•    Strategic thinking and visionary
•    Show excitement and energy in work and transfers it to others
•    Excellent organization skills
•    Strong collaborator with people from different parts of the organization and with different cultures
•    Sense of urgency and be a serviceable person
•    Problem solver mindset
•    Systematic and organized approach to work
•    Excellent command of English, both written and oral; command of Spanish is an advantage
•    Good with digital and new tools
•    Relationship building and team player approach with good communication and administrative skills
•    Attention to details and awareness of how they fit into the bigger business picture





Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasizing sustainable innovation, total efficiency, and data analytics, Wärtsilä maximizes the environmental and economic performance of the vessels and power plants of its customers. In 2018, Wärtsilä’s net sales totaled EUR 5.1 billion with approximately 19,000 employees. The company has operations in over 200 locations in more than 80 countries around the world. Wärtsilä is listed on Nasdaq Helsinki.