Director, Operations Region Africa

In Energy, we are driving long-term and increasingly profitable growth. This requires excellence and collaboration from everyone in the team. Changes will drive clearer responsibilities, accountability, governance & performance management.
We are looking for a Director Operations to join Region Africa, Energy AFEU Area. As a Director Operations you are accountable for Agreement Management operations and maximizing their values by upselling services to the agreement customers, developing our Field Services operations within our own premises. You play a vital role in creating customer understanding through-out the Region: customer pain points are identified, shared and addressed. As a Director Operations you are responsible for operations strategy, competence management and retention of the key talents in your organization.   


You will be report to Director, Energy Business Africa. The preferred location is in Africa, France or Finland.

Key Responsibilities :

- Strategic planning and execution for todays and future Agreement Management and Field Service Operations within Africa.
- Developing services together with central Energy Services teams for future growth of Agreements under contract as well as lead the planning for enabling more complex offerings and maintenance support based on new customer segments and needs.

- Utilize our state of the art tools and help central Energy Services teams to improve them further

- Ownership of the business, follow-up financial, operative and technical performance of the agreements contracts and Field Service activity, identifying the corrective actions and follow-up the execution.   

- Customers' pain points are identified, shared and addressed.   

- Proactive upselling to agreement customers (incl identify project opportunities) in close cooperation with Regional Lifecycle Sales.   

- Customer care during the agreement lifetime is leading to contract renewal   

- Competence development for Field Services and Agreement Management resources to true world‑class level ( incl ensuring that our crew is trained to be as efficient as possible and give them the tools to operate as "Wärtsilä super‑users")

- Developing local leadership in Africa

- Maximizing the use of the Field Service & Agreement Management workforce while maintaining the highest safety and quality standards and associate the right resource to the job.  

- Drives continuous improvement within own organisation, aiming at Operational excellence and profitability improvement

- Drives and supports assigned Energy strategy priorities


To succeed in this position you will need :

- A long‑term strategic vision for footprint and resources, questioning the status quo
- Strong ability to cooperate with Energy Services organization, support functions and other internal stakeholders
- Consistent implementation of new tools and ways of working
- Excellent communication and presentation skills to drive change across the organization
- Ability to manage key customer relationship and represent Energy Business in critical negotiations when required