Share this Job

Dakar - Ponty, SN

Function:  Service Delivery
Job Category:  Engineering

Field Service Coordinator West and North Africa

Wärtsilä is leading the transition towards a 100% renewable energy future. We Wärtsilians help our customers unlock the value of energy transition by optimizing their energy systems and future-proofing their assets. Did you know Wärtsilä has delivered 74 GW of power plant capacity and more than 80 energy storage systems in 180 countries around the world?

In this fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride?


We are looking for a Field Service Coordinator West and North Africa to join our West Africa Operational Organization and based in Dakar, Senegal, and you will be reporting to Field Service Manager.

The successful candidate shall drive Wärtsilä Purpose and demonstrate Wärtsilä values, develop himself/herself within the organization with high passion and integrity.


Your role and responsibilities:

As an FS Coordinator you will be the focal point with customers and internal stakeholders in the delivery of Field Service (FS) activities in West and North Africa. And you will be part of a team managing the daily activities and schedules of around 40 engineers.


Your work will include the below tasks, the tasks can also be adjusted based on your individual skills and interests:

  • Receive and process field service enquiries; identify service requirements, schedules and locations.
  • Plan activities, resources, spare parts, costs and time schedules for work orders.
  • Manage diaries and coordinate field service personnel; matching available skills to jobs.
  • Liaise with customers to coordinate requirements and formalize service bookings.
  • Coordinate personnel when they are assigned on a work order.
  • Act as "point of contact" for the customer during the work order.
  • Raise internal and external orders for service provisions.
  • Collect costs, support the Administrative Centre for invoices and approve time sheets for service personnel.
  • Ensure customer satisfaction, obtain feedback and maintain service record files.
  • Build high performing teams based on trust.
  • Have high integrity, listen with good intention, appreciate feedback and support people to grow.
  • Create clarity on direction and inspire people to take action towards the agreed objectives.
  • Enjoy creating clear business value with a goal-oriented mind-set.
  • Drive results with excellent planning and remove obstacles for success of the teams under own responsibility.
  • Ensure that the work is executed according to QSHE guidelines and site procedures and policies.
  • Follow-up and report on the status of work orders to customer and/or internal stakeholders.


Requirements for the position

  • MSs in Mechanical or Electrical Engineering is an essential requirement.
  • 5 to 7 years of relevant experience in the service, customer care, and 4 Stoke Engines
  • Professional Project Management skills (considered as an advantage)
  • A safety-first mind-set.
  • Passion about developing resources and excellent Customer Service.
  • Experience in a customer facing role with responsibility for collection of costs and invoices.
  • Excellent organizational skills and Customer Centricity.
  • Demonstrable team working skills and the ability to adjust and re-plan in dynamic situations.
  • Excellent communication skills and well-developed cultural awareness and sensitivity.


Why you and us?

  • You are valued – as your true self. We are authentic and honest, and we are committed in supporting a diverse and inclusive work community.
  • Your growth is supported. We empower you to develop yourself beyond your potential.
  • You get to make a difference – together. We cooperate while making an impact trough sustainability and innovation.


Contact & next steps

Submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email. We try our best to get back to everyone within 2-3 weeks after application deadline.

In case of any questions, reach out our Regional Talent Acquisition Team at

Last application date: 28/03/2023 


At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 


This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on