PCM Coordinator

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

Business unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

We are now looking for a dynamic Coordinator, Parts Coordination Management to join our skilled Parts Coordination Management team for a temporary period of 12 months. The role will be based in Dakar, Senegal, and in accordance with our hybrid work model.

Your responsibilities for the role include, but are not limited to:

• Act as customer contact for spare parts quotations, orders, deliveries and non-conformities.
• Act as a link between customer and the various departments involved in the spare parts delivery process.
• Handle and coordinate quotes and orders according to working procedures and guidelines.
• Ensure quality of spare parts sales documents.
• Actively follow up quotes with customers before they expire providing feedback to sales teams.
• Actively follow-up the order book with the sales team.
• Proactively propose ideas to speed up deliveries.
• Follow up and communicate parts deliveries information accordingly in a timely manner to customers.
• Liaise with Sales about the content and terms of the offerings.
• Maintain and develop knowledge of customer specific solutions and needs.
• Coordinate and prioritize daily activities and urgent requests with relevant colleagues in order to find satisfactory solutions.
• Off hour support for spare parts (24 hr service)

The below will enable you to succeed in this role: 

• As an ideal candidate, you will shine in the role if you have following qualities:
• Education: Any graduate or bachelor’s degree in engineering (Preferably Supply Chain Management) or equivalent. 
• Experience: Minimum 1 year experience in Supply Chain Management
• Professional certification in Supply Chain Management is seen as an advantage.
• Handson experience in SAP/ERP is a mandatory prerequisite.
• Knowledge of Supply Chain & Incoterms is a mandatory prerequisite. 
• Experience with customer service and a service-oriented mindset.
• Experience with spare part orders and logistics.
• Passion for process optimisation, learning, and professional development.
• Systematic and organised way of working.
• Ability to multi-task, prioritise, and maintain performance in a high-pressure setting.
• Proactive and self-directed approach to work, taking ownership of your own tasks.
• Team-player mindset, thriving in an interactive and collaborative environment.
• Excellent communication and interpersonal skills.
• Cultural awareness and capability to work in a global and virtually led team.
• Fluent English language skills, both written and spoken.
• Drive for the common goal of providing our customers with the best possible service experience.
• Understand the customers business & corporate vision
• Knowledge of Wärtsilä parts order processes
• Identifying needs and problems
• Spare parts material info knowledge
• Inco-terms knowledge 

Last application date: 20th May 2026

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.