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Primary Location: 

Drunen, Netherlands

Function:  Engineering
Job Category:  Engineering

Technical Support Engineer

“Service and client oriented rotating marine equipment support specialist”

 

As a Technical Support Engineer in Wartsila Technical Service Propulsion, you will find yourself in the technical heart of the exiting world of the Maritime industry. You provide the highest level of technical support for our propulsion products to our customers and other stakeholders for our installed base. You will provide this support in the field of installation, maintenance and troubleshooting for all Controllable Pitch Propellers, Waterjets, Rudders and Fixed Pitch Propellers in the Wärtsilä Power System Services portfolio.

 

You are part of our Technical Services Department (operates from two locations, Drunen in The Netherlands and Rubbestadneset in Norway), which ensures customer satisfaction by providing high quality and on-time technical support enabled by world-class competences in propulsion equipment. The propulsion products consists of a variety of Steerable- and Transverse Thrusters, Controllable Pitch Propellers, Reduction Gears, Electric Pods, Water Jets, reduction gearboxes, rudders and advanced control systems. You will report to our Manager Technical Services.

Location Drunen, Netherlands

What are your main tasks and responsibilities?

  • You ensure customer satisfaction by providing high quality and on-time support enabled by world-class competences in propulsion equipment.
  • Primarily be responsible for handling Technical Requests received from customers.
  • Provide input for the product improvement process and create Service Bulletins.
  • You participate/perform in Root Cause Analysis and perform expert technical field investigations and screening of field service reporting.
  • Participate/contribute in product development activities.
  • You work in close cooperation with the partner teams within Technical Service Propulsion and Expert Services. Close cooperation exists amongst these teams to enable efficient and world-class support.

 

What do we expect from you?

  • Bachelor degree in Mechanical engineering, Marine Engineering or equivalent.
  • Approximately 5 years of working experience within mechanics, hydraulics and machinery controls. Relevant experience with operations and/or installation and maintenance of marine equipment is a strong plus.
  • Experience in a service support role with propulsion equipment or with other large rotating equipment or even Wärtsilä propulsion products (field service / engineering) is a huge advantage.
  • A true team player with a proactive approach and technical reporting skills.
  • You are a strong communicator with good organizational and analytical skills.
  • Customer focused with a service minded attitude.
  • You are willing to travel occasionally.

 

What we offer you

We highly care for employability of all our employees hence employees are encouraged to utilize the variety of training activities, learning solutions and self-study materials. The opportunity to further develop your talents and competencies within an international working environment, in an ambitious, growth orientated organisation. We offer excellent primary and secondary terms of employment and a healthy work-life balance. We foster openness, respect and trust. The culture can be described as down to earth and decisive.

 

We drive an inclusive corporate culture by respecting diversity. Success requires a mix of employees - diversity in nationality, gender, age, personality and educational background.

 

If you feel excited by being part of this dynamic working environment and you think your personal skills and qualities match the job requirements, we look forward to receive your job application, together with a Curriculum Vitae.

 

In case you have questions about the procedure please contact Mr. Egbert van der Meijs (Lead Recruiter) by email: egbert.meijsvander@wartsila.com.

 

Wärtsilä in the Netherlands supplies sales and services for the marine and decentralized power industry and takes care worldwide of the technology for propulsion solutions. We have around 1000 employees working in the Netherlands on our seven locations in Drunen, Harlingen, Kampen, Kruiningen, Schiedam, Rotterdam and Zwolle. Wärtsilä Netherlands is characterized by innovation, informal and short lines of communication and a healthy working atmosphere.

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