Service Manager

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 80% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

Each day at Wärtsilä varies and no two Service Projects are the same. As Service Manager, you will be responsible for multiple service projects and ensuring all work is completed within defined budgets, as per quotations and to meet time sensitive deadlines.

You will be managing various Wärtsilä Field Service activities at global installations within the Marine sector. Daily activities include providing technical support to on site FS engineers, communicating with internal and external stakeholders, ordering of critical parts and tooling as required, reviewing service reports and developing accurate quotations and invoicing. This role's preferred location is in Drunen.

What are your main tasks and responsibilities?

• Responsible for the successful coordination relating to Field Service activities 
• Ensure all service work under your control is correctly executed with proper utilisation of labour to maintain a high quality of service.
• Liaise with service engineers, monitoring to ensure that jobs will be completed as per quotation.
• Review service reports related to the project and ensure follow ups are conducted in timely and professional manner.
• Provide support in managing customer enquiries related to Engineer Service.
• Promote a close liaison with Project Services, Technical Service & Sales Support to ensure best possible delivery of service to the customer.
• Inform internal and external stakeholders such as the Network Companies and Project Services Team, regarding required support.
• Identify and implement improvements through cost efficient means.
• Attend customer site visits with internal stakeholders and communicate effectively with on-site teams relative to the service projects and jobs.

What do we expect from you?

• A technical background, preferably within a service position is desirebale but not essential
• Demonstrable ability to communicate & solve problems effectively 
• Structured, good attention to detail and self-motivated
• You will have an excellent customer understanding
• Recognised Engineering qualification, or equivalent experience
• Willingness and ability to travel nationally and internationally

Why you and us?  

You are valuated – as your true self. At Wärtsilä we value diversity and are committed in supporting inclusive work community.  

Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential. 

You get to make a difference. Innovation and sustainability are important for us. Every day, we put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.  

Contact & next steps 

Submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email. We try our best to get back to everyone within 2-3 weeks after application deadline.  

Last application date: 20/10/2024 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. 

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