Team-leader Propulsion Field Service Resources

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 80% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

As a part of this we are looking for an inspirational and highly energetic leader for the position of Team-leader, to proactively improve the planning of (multiple) resources for all specific jobs together with the regions including training and development of our own Field Service resources and knowledge sharing with the regions. To succeed in this role, we expect You to be a relationship builder with excellent understanding of Marine business segments and competitive landscape, being a self-driven person with can-do attitude challenging old habits. As a part of new Marine Power Parts Services organization, you will be part of the journey of establishing and driving the development of the Business Unit striving towards Smart Marine Strategy. In this position you are reporting to Manager resources and the location of the position is in Drunen, Netherlands.

In this role your main responsibilities are

• Forecasting long-, medium- and short-term demands across customer operations, based on key inputs from the business and regions.
• In co-operation with our recruiting department recruit new engineers in line with our long-term growth plan. Induction and supporting for new engineers Developing competences for all engineers within your team.
• Develop and maintain the professional skills for the engineers within your team and maintain our professional skills management tool
• Overseeing all propulsion service jobs within global field services, complexity of service projects and technical problems to be solved.
• Prioritizing all current and incoming request for the resources amongst your team.
• Engaging with the project service department to obtain customer and market specific work requirements to develop and prepare resources in an optimal way.
• Ensuring a timely scheduling of Field Service Resources for installation, maintenance, service or commissioning projects at the customer location.
• Ensuring clients are provided with the best teams of people, taking business needs and employees skills, capabilities and availability into consideration.
• Ensuring all team members receive instructions and are provided with adequate information to successfully complete all tasks according to expectations, including required tools, PPE’s etc.
• Resolving and managing the process around shortfalls and planning clashes in good co-operation with field service operations.
• Gathering information about the quality of resources during project evaluation.
• Developing and implementing initiatives and procedures that maximize service resource efficiency and scheduling effectiveness.
• Initiating and implementing improvements to the resource planning process and the planning system to address all strategic challenges of the business.
• Execute development discussions and reviews according to our HR process.

Main requirements in this role are

• At least 3-5 years’ experience in Planning Field Service resources.
• Ability to coach the Team to develop opportunities through challenging market conditions.
• Understanding and willingness to learn and to steer business efficiency between operations and resources.

Within Your accountabilities in Planning resources, success metrics are:

• Efficient planning.
• Resource Utilization
• Customer satisfaction
• Deployment of safety improvements of travelling abroad.

In addition, as an ideal candidate you:

• Drive Wärtsilä Purpose and demonstrate Wärtsilä values
• Understand the value of collaboration and benefits it brings
• Recognised as a leader with ability to build high performing teams based on trust
• High integrity, listen with good intention, appreciate feedback and support people to grow
• Create clarity on direction and inspire people to take action towards the future goals
• Creating clear business value with a goal-oriented mind-set
• Drive results with excellent planning and remove obstacles for success of our employees
• Accountable for business impact and act to adjust when performance is not as expected
• Develop an organization with high passion and drive – while making sure that it is fun doing business

Why you and us?

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

We have an amazing team, and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future. The work in our team offers a wide range of interesting projects and we truly have a great team spirit. We hope to find a team member who shares the same passion we have and we are excited to get our new team member onboard.

Last application date: 25/10/2024 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. 

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