Customer Delivery and Support Coordinator- Emirati Nationals

Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise. These cover decarbonisation services, future-fuel enabled balancing power plants, hybrid solutions, energy storage and optimisation technology, including the GEMS Digital Energy Platform.

Did you know Wärtsilä has delivered 79 GW of power plant capacity and more 125 energy storage installations in 180 countries around the world?

In this fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride?
 

Experience:3+ years
 

Location: Dubai
 

Wärtsilä Voyage is seeking a dedicated Customer Delivery and Support Coordinator for MEA region. The Project Manager Coordinator will work closely with the Sim Delivery and Customer Support Team Leader, supporting him in administrative tasks related to projects, project management, and Customer Support activities. This role is responsible for overseeing and coordinating various project management and support activities. The coordinator will manage small Smart Support projects and regular projects, ensuring effective planning, execution, and communication. They will use JIRA for project management, maintain customer communications, and track support hours. Additionally, the role includes planning annual customer visits, monitoring contract performance, and coordinating hardware orders and deliveries. The coordinator will also assist the Regional Delivery and Customer Support Head with project related tasks, process Return Merchandise Authorizations (RMA), and verify entitlements for Smart Support projects in the region using CRM.

Key Responsibilities:
 

Project Coordination:

• Assist the Regional Delivery and Customer Support Head with project-related tasks.
• Process Return Merchandise Authorizations (RMA) as necessary.
• Verify entitlements for Smart Support projects in the region using CRM.

Project Management:

Smart Support Projects:

• Serve as the Project Manager for small size Smart Support projects.
• Plan and manage projects using JIRA.
• Maintain effective communication with customers.
• Plan and coordinate annual visits with customers, including scheduling a visiting engineer.
• Track and report support hours.
• Monitor and evaluate the performance of Smart Support Contracts.

Regular Projects:

• Manage small projects, including planning and execution in JIRA.
• Collaborate with engineers to determine hardware specifications and order necessary equipment.
•  Develop and control project schedules.
• Coordinate deliveries with Procurement Coordinators.
• Manage project communications, ensuring timely and clear delivery of project expectations, tasks, needs, and progress reports to the project team and stakeholders.

Qualification:

• Technical apprenticeship and/or relevant BS degree and/or applicable IT.
• English spoken and written incl., technical English
• Knowledge of MS Windows, MS Office, IT hardware and tools.

Skills:

• Sense of initiative, results orientation and a holistic view, professional, businesslike, very self-sustaining, service minded and analytical.
• Proactive, self-starter able to jump in, ramp up and lead without a lot of oversight or direction.

Why you and us?

You are valuated – as your true self. At Wärtsilä YOU matter. We value diversity and are committed to supporting an inclusive work community.
Your growth is supported. We believe in continuous learning and teamwork. Wärtsilian community has your back when it comes to development opportunities, so you can develop beyond your potential.
You get to make a difference. Innovation and sustainability are important to us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality

Contact & next steps:

Please submit your application through our Careers portal. Applications submitted via email will not be considered. After submitting your application, you will receive a confirmation email.

Last application date: 21.03.2025

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 
 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.