Senior Customer Support Engineer

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

Reporting to the Regional Manager for Customer Support Europe, Middle East and Africa, we are looking for a Senior Field Support Engineer to join the Wärtsilä Voyage Services team.

The Field Support Engineer is responsible for performing Wärtsilä Voyage Navi-Sailor/Radar system installation and maintenance. 

He / She represents the Voyage Customer Support team on-site to ensure work is completed professionally. Together with Support Coordinators and Technical Support Specialists he/she are “the face to the customer”.

Main Responsibilities:
 

• Stay-by onsite deployment based on Customer requests
• Adhere to service requests on date & time, location, scope of work and any other instructions
• Troubleshoot and inspect findings to determine source of problem, rectify or replace with Customers' agreement
• Escalate any issue beyond the service scope to responsible CS team/management
• Ensure Customer is briefed on worked performed and service report is prepared and signed off by Customer
• Ensure service work rendered complies with internal Service & Support processes
• Ensure compliance to Code of Business Conduct and Quality Management system requirements
• Support projects or other technical jobs required
• Provide support to and with our Technical Support experts when required.

What training do you need to succeed in this role?

Whilst relevant Maritime Engineering Training is advantageous, and we prefer applications from candidates with OEM Technical training certificates.We are looking for either a Degree or Diploma in one of more of the following:
 

• Engineering or Computer Technology
• Electronical/Electronics Engineering
• IT/Networking

What vocational experience makes you shine in this role?
 

• Technician or equivalent experiences in Marine Electronics.
• IT preferable
• Radar – advantageous
• Knowledge in ERP systems is preferred as our work orders/instructions and back-office functions interface with ERP systems
• Previous Navi-Sailor/Navi-xxxx training and certifications are a preference
• Must have a valid driving license 

 What Soft skills make you stand out as a candidate?
 

• Communication – English: Written and Verbal at advanced level (English minimum but another European language always a benefit)
• Drive & Enthusiasm - Self-motivated, work independently
• Customer focus - puts customer first
• Flexibility – this role requires someone to be able to work from onboard vessels for extended periods of time (daily allowances and overtime payments in lieu)
• Results-oriented - delivers results, prioritises, good use of time, efficient/effective
• Problem Solving - Structured and Analytical

 Please note: When not on board/deployed to site there will be requirements to be able to work from our Dubai facility. Hybrid working is permitted within the business but not fully remote

Why you and us?

You are valuated – as your true self. At Wärtsilä YOU matter. We value diversity and are committed to supporting an inclusive work community.
Your growth is supported. We believe in continuous learning and teamwork. Wärtsilian community has your back when it comes to development opportunities, so you can develop beyond your potential.
You get to make a difference. Innovation and sustainability are important to us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality

Contact & next steps:

Please submit your application through our Careers portal. Applications submitted via email will not be considered. After submitting your application, you will receive a confirmation email.

Last application date: 31/12/2024 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.