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Primary Location: 

Fareham, United Kingdom

Function:  Service Delivery
Job Category:  Support Functions

Field Service Coordinator

Within the UK, Wärtsilä Services provides full lifecycle support for its customers across the marine and energy markets to enhance their business capabilities. With service solutions ranging from spare parts to maximised lifetime, increase efficiency and performance through the provision and maintenance of our product portfolio. 

 

As a Field Service Coordinator in Wärtsilä UK Ltd, you are providing key support for our Field Service Engineers by managing full lifecycle support from project conception to completion. You will be part of the fast moving developments in the exciting and dynamic maritime world and will become an integral part of our team.

 

You get the chance to work with passionate likeminded individuals and experience variety in our projects across our martine and land based customer installations and you will be key in providing an efficient and reliable service, maintenance and repair network.

 

Your office will be located in Fareham, Hampshire and you will be supporting Field Service Engineers on a global basis. 

What are your main tasks and responsibilities?

 

  • You are responsible for the management of our Field Service Engineers within the UK to ensure effect project delivery across multiple customers in our Energy and Marine businesses
  • Assist with effective work task planning and ensure that accurate quotations are provided and evidenced by accurate reporting
  • Review service reports related to the project and ensure follow ups are conducted in timely and professional manner
  • Provide support in manging customer enquiries related to Enginer Service
  • Inform internal and external stakeholders such as the customer, sales spare parts and account manager, regarding required support
  • Attend customer site visits with internal stakeholders

 

What do we expect from you?

 

  • A technical background preferably within a service position is desirebale but not essential
  • Structured, good attention to detail and self-motivated
  • You will have strong communication & problem solving skills.
  • You will have an excellent customer understanding.
  • You will educated to GCSE or equivalent level
  • Willingess to travel to customer site across the UK

 

What we offer you

 

Employees are encouraged to utilise the variety of training activities, learning solutions and self-study materials that we have to offer which supports the opportunity to further develop your talents and competencies within an international working environment, in an ambitious and growth orientated organisation. We foster openness, respect and trust and our culture can be described as down to earth and decisive.

Wärtsilä is a global leader in advanced technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation and total efficiency, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers and is one of the most progressive and innovative companies within the marine and energy markets.

In 2017, Wärtsilä's net sales totalled EUR 4.9 billion with approximately 18,000 employees. The company has operations in over 200 locations in more than 80 countries around the world. Wärtsilä is listed on Nasdaq Helsinki.

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