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Location(s): 

Fareham, GB

Function:  Service Delivery
Job Category:  Support Functions

Field Service Manager

Wärtsilä is a world leader in marine technology and has the world’s widest portfolio and service network. We are leading the industry’s transformation towards a decarbonised and sustainable future. We at Wärtsilä Marine Systems are focusing on the latest and most efficient solutions, products and lifecycle services to support the vision for a safer, better, and more sustainable future for our customers. 

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

Field Services Manager 

In this position you will become part of the organisation Wärtsilä Shaft Line Solutions (SLS). A growing organisation within Wartsila Marine Solutions, critical to strategy, SLS includes ca. 125 dedicated professionals located all around the world.

As Field Services Manager you will be responsible for the operations and delivery of Field Service (FS) for SLS, managing a team of around 20 FS Coordinators & FS Engineers located in UK, Italy, Spain & Netherlands.

It will require the ability to lead and develop an international team according to strategy. In this position you will be reporting to FS Area Manager EUAF and you will be ideally be located in the UK, Fareham, but other countries can be considered as well (Italy, Spain or Netherlands). This a permanent role.

 

What you will be doing:

  • Plan, define and direct the action plan for the team.
  • Monitor and report on the performance of the team and team members.
  • Ensure that targets are met for the team and team members.
  • Define competences and develop the team according to demand and strategy. 
  • Lead, coach and support personnel within the team.
  • Identify and implement the delivery of new services.
  • Ensure a high level of customer satisfaction.
  • Ensure the implementation of processes and tools within the team.
  • Support FS Coordinators in their tasks as and when required. 
  • Ensure standards and process according to strategy and QSHE guidelines.
  • Ensure that the team continuously seek for solutions in according to best practises.

 

You will shine in this role if you have:

  • A safety first mind-set.
  • Knowledge and experience of the FS processes, administrative procedures or service requirements associated with the efficient functioning of a FS business.

  • You are passionate about developing SLS E2E-business to the next level. 
  • Engineering degree or equivalent qualifications as a combination of education and experience.
  • A working knowledge of commercial administration processes.
  • Experience working within Service Delivery and the Marine Industry. 
  • Strong leadership skills with experience working in a leadership role.
  • Knowledge and understanding of SLS products and service requirements beneficial.
  • Excellent communication skills and a well-developed cultural awareness and situational sensitivity.
  • Strong commitment to delivering excellent customer service.
  • Fluent in English with relevant additional language skills beneficial.
  • You are in UK and are willing and able to travel.

 

In this role, your success will be measured by

  • Order-intake, net sales and EBIT for SLS.
  • KPIs set by FS Area Manager EUAF and GM Operations SLRS.

 

We will be amazed if you also have some of the following:

  • Understand the value of collaboration and benefits it brings
  • Are recognised as a leader with ability to build high performing teams based on trust
  • Have high integrity, listen with good intention, appreciate feedback and support people to grow
  • Create clarity on direction and inspire people to take action towards the future goals
  • Enjoy creating clear business value with a goal-oriented mind-set
  • Drive results with excellent planning and remove obstacles for success of our employees
  • Feel accountable for business impact and act to adjust when performance is not as expected
  • Develop an organization with high passion and drive – while making sure that it is fun doing business.


Last application date: 31/05/2022

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.


This is Wärtsilä

Wärtsilä Marine Systems supports customers with high quality products and lifecycle services related to the gas value chain, exhaust treatment, shaft line, underwater repair and electrical integrations. We are committed to providing the latest and most efficient solutions, in line with Wärtsilä’s vision for a safe and sustainable future for our customers, our communities and our planet. www.wartsila.com/marine 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. We emphasise innovation in sustainable technology and services to help our customers continuously improve their environmental and economic performance. Our dedicated and passionate team of 17,000 professionals in more than 200 locations in 68 countries shape the decarbonisation transformation of our industries across the globe. In 2021, Wärtsilä’s net sales totalled EUR 4.8 billion. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com.