Sales Support Associate

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

We are now looking for a  

Sales Support Associate

to join our team working for a better future.  The preferred location for the position is in Fareham, UK.

What you will be doing  

As the Sales Support Associate, your key focus is supporting the team in handling running subscriptions and agreements, supporting reporting and supporting sales administration activities.
In this position you will be reporting to Team Lead Sales Operations Subscription Sales and the GM Sales operations & Support. 

As Sales Support Associate, your work will focus on these responsibilities:

• Provide customer analytics and statistics on sales activities and data consumptions (SaaS)
• Preparation of actions for financial improvement of customer transactions
• prepare required system changes to improve accurate customer Invoicing/Billing
• Customer Information on upcoming transformations on their subscriptions required
• Maintain day-to-day communication with customers on execution of contract changes.
• Update relevant customer (account) and Opportunity Information in CRM / ERP
• Develop and maintain Customer Satisfaction
• Meet specific- and team performance targets. 

 
To be successful in this role, we expect you to have:  

• Exposure within B2B sales admin / -support. 
• Fluent English spoken and written.
• Good working knowledge of MS Office (essential), ERP and CRM (advantage) applications.
• Knowledge of the maritime environment and products (advantage)
• Strong work ethic
• Able to work independently to fulfil tasks
• Open to new technology and environment that is in a constant change.
• Team player with good interpersonal and communication skills.

In addition, as an ideal candidate you:

• Drive Wärtsilä Purpose and demonstrate Wärtsilä values 
• understand the value of collaboration and benefits it brings
• are recognised as a leader with ability to build high performing teams based on trust 
• have high integrity, listen with good intention, appreciate feedback and support people to grow
• create clarity on direction and inspire people to take action towards the future goals 
• enjoy creating clear business value with a goal-oriented mind-set
• drive results with excellent planning and remove obstacles for success of our employees
• feel accountable for business impact and act to adjust when performance is not as expected
• develop an organization with high passion and drive – while making sure that it is fun doing business
   

Why you and us?  

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.  

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?  

We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.  

Contact & next steps  

We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout.  

For further questions please reach out to Jess Baxter, Talent Acquisition Partner, through email jess.baxter@wartsila.com with any questions related to this position (NO AGENCIES - Only for questions from direct job applicants, applications through email will not be recorded or responded to).  

Welcome to join us in shaping the decarbonisation of marine and energy! 

Last application date: 03/01/2025 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.