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Primary Location: 

Finland - Helsinki, FI

Function:  Digital Technology & Innovation
Job Category:  Digital Technology and Open Innovation

Service Designer

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies with smart technology, and our Smart Marine and Energy visions into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 


Wärtsilä Information Management (IM) supports businesses in digitizing core operations and enabling new digital business opportunities via technology and information. We are looking for an energetic Service Designer to shape the future of our IT environment. In the Service Designer position you will work in global IT projects and contribute to further development of Service Design methods in Wärtsilä. To qualify for the job you need to be creative, ambitious, good with people and a fun person to work with. 


Possible locations for this position are Vaasa and Helsinki in Finland.




- Acting as a Service Designer in IT / operational development projects 
  o Facilitating Service Design workshops 
  o Collaborating with various stakeholders to understand user needs and design user journeys 
  o Arranging design reviews, conducting usability tests and working with the project team to get designs implemented
- Development of Service Design methods and tools at Wärtsilä 
- Supporting and coaching colleagues with Service Design methods 
- Communication with various stakeholders 




- M.Sc. in Information Technology or Economics & Business Administration (human computer interaction or similar)
- 2 years work experience as a Service Designer 
- Sound understanding of IT development process and business needs
- Solid skills in Service Design methods: workshop facilitation, service blueprints, user journeys, personas, UI prototypes etc. UX design skills are a plus
- Excellent visualization, communication and collaboration skills as well as strong will to make user flow as simple and smooth as possible
- Proactive and goal-focused attitude 
- Fluent written and spoken English


We offer


- A challenging job with interesting global projects 
- An opportunity to boost and leave your mark on our Service Design journey  
- Supportive and skilled colleagues and inspiring atmosphere 
- Opportunities for professional development and growth 


Please apply by 28th October, 2020. Submit your application and include your salary request to www.wartsila.com/careers. 


Person to give more information: 
Mari-Ella Juhola, General Manager, Project Management 
Mobile phone: +358 40 580 5700
E-mail: mari-ella.juhola@wartsila.com

This is Wärtsilä

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2019, Wärtsilä’s net sales totalled EUR 5.2 billion with approximately 19,000 employees. The company has operations in over 200 locations in more than 80 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com