Account Manager, Energy Services

We are looking for an Account Manager to join our dynamic, fast-paced Agreements sales team for Energy Business. This remote position will be based in the United States.

What will you be doing

As an Account Manager you will work together with cross-divisional teams to develop value propositions and customized solutions to fit our Energy customer's lifecycle needs. You will be the lead Contract Negotiator who will find balanced solutions to complex contracts as well as customer service minded and will go above and beyond to support our Energy customers.

The ideal candidate has 10 years of experience in Account Management and a strong knowledge base for power general O&M, parts and services.

As an Account Manager you will focus on these responsibilities:

• Accountable for sales to non-agreement customers and generating leads for new agreements and service projects. Focus on growing sales and committing non-agreement customers to agreements.
• Proactively engage with customers and internal stakeholders to grow sales for non-agreement customers
• Propose and sell new solutions and upgrades to customers and ensure that the value is understood, explained and products and services are sold and delivered.
• Proactively plan sales for assigned customers to maximise our share of wallet
• Proactively share market insights and customer knowledge internally to develop regional customer understanding
• Ensure a well-working feedback loop with Field Service colleagues to maximize the number of leads
• Ensure leads are addressed and captured
• Ensure all customer related information & opportunities are recorded in CRM and maintain accurate customer records among assigned customer accounts
• Develop account plans and sales strategy for assigned customers
• Act as Agreement Manager when converting non-agreement customers to agreement customers (when needed)
• Support newbuild Business Development Managers and Lifecycle Solutions in agreement and service project sales

Your success will be measured by:

• Customer satisfaction
• New agreements and service projects leads
• Meeting sales and profitability targets for assigned accounts
•  Account planning
• CRM data quality 
• Accounts receivable overdue status

You are our candidate if you:  

• Drive Wärtsilä purpose and demonstrates Wärtsilä values  
• Go beyond their own role to collaborate to achieve desirable results
• Are able to create clarity on direction and vision 
• Have a business and goal-oriented mind-set 
• Drive results with excellent planning and execution skills
• Possess a rigorous understanding of the Energy business and the ability to translate that knowledge into tangible actions to capture growth potential in our sales and operations 
• Demonstrated success in a previous customer facing sales role in the power generation, energy or similar industry
• Uncompromised customer service mindset and willingness to go the extra mile for Wärtsilä ‘s customers
• Deep knowledge of lifecycle support organizations and way of working, strong knowledge of Wärtsilä ‘s lifecycle solutions portfolio and coordination between stakeholders
• Inspirational change leader with the ability to engage and promote others to take action
• Strong influencing skills 
• Drive results with excellent planning and execution skills
• Experience in Sales / Contract Management in a demanding leadership environment 
• Experience working in a similar international fast paced multi-cultural working environment
• Ideally have relevant education, such as B.Sc. in Engineering / Economics / Business or equivalent experience
• Willingness to travel and work in a global team of professionals (50-70%) (Post COVID-19)
• Fluent in English, extra points for other languages

An ideal candidate:

• Knowledge of U.S. Energy markets (CAISO, SPP, ERCOT etc.)
• Knowledge and understanding of NERC
• Knowledge about power plant operations and maintenance
• Knowledge about reciprocating engines in power plant applications
• Resourceful and understand market intelligence tools
• Structured, systematic and analytical minded, attention to details and awareness of how they fit into the bigger business picture
• Exercises active listening, builds trust in networks and relationships and gives feedback continuously in a constructive manner.

Why you and us

You will be a part of a global organization with local presence and work in an exciting and dynamic working environment with highly motivated and skilled co-workers. We offer interesting and challenging work tasks, as well as personal and professional development in a great team. 

If you feel excited by being a part of this working environment and think your personal skills and qualities match the job requirements, we look forward to receiving your job application.

Successful applicant must be authorized to work in the USA without sponsorship.

We look forward to hearing from you. Qualified candidates must apply online: http://www.wartsila.com/en/careers/vacancies.

Wärtsilä North America values our employees. We offer a competitive salary and comprehensive benefits package.   Wärtsilä North America is an EOE/AA employer. 

Vaccination is a vital tool to reduce the presence and severity of COVID-19 cases in the workplace, in communities, and in the nation as a whole. The spread of COVID when working in customer facilities and project sites can lead to costly site shutdowns, for which Wärtsilä could be deemed financially responsible. Many local government authorities require proof of vaccination to enter the state or country, and many of our customers require proof of vaccination to be on a project site. In line with legal regulations Wärtsilä has implemented a COVID-19 policy on vaccination and testing to reduce the risk of transmission on Wärtsilä premises. Wärtsilä strongly encourages all employees to be vaccinated to protect themselves and other employees.

Last application date: 31/03/2023 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.