Contract Manager - Cruise

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

We are looking for a Contract Manager in our Marine Business division to join our dynamic and fast-paced agreement delivery team. Wartsila agreements provide solutions to the leading maritime companies in the US. The Contract Manager represents Wartsila in front of these customers and is the primary responsible for the successful and profitable delivery of the agreement.

This position is in the Fort Lauderdale/Miami area and is a hybrid position.

What you will be doing

As a Contract Manager, you will communicate actively with your customer to ensure timely resolution of issues and prioritize actions leading to increased customer satisfaction as well as Wartsila' s profitability. You will lead the delivery team and collaborate with all internal stakeholders involved in delivering the scope of the agreement.

As a Contract Manager, you will focus on these responsibilities:
• Be accountable for customer satisfaction and the profitability of assigned agreements.
• Lead the agreement delivery team.
• Primary Wartsila representative facing the customer management and technical team.
• Plan, forecast and monitor the financial KPI's for each agreement (sales, margin etc).
• Implement when possible improved ways of working or tools to deliver the agreements.
• Execute the assigned agreement in accordance with the agreement and Wartsila procedures in a safe and cost-effective way.

To be successful in this role, we expect you to have:
• A strong understanding of the Maritime sector and the ability to translate this to tangible actions to support our customers.
• Excellent planning and execution skills that drive results.
• A customer service mindset and the willingness to go the extra mile.
• Technical education/mindset/experience and as a minimum basic understanding about engines
• Experienced leader with the ability to lead high performing teams.
• Willingness to travel approx. 10-20% of the time.

Why you and us

You will be a part of a global organization with local presence and work in an exciting and dynamic working environment with highly motivated and skilled co-workers. We offer interesting and challenging work tasks, as well as personal and professional development in a great team.

If you feel excited by being a part of this working environment and think your personal skills and qualities match the job requirements, we look forward to receiving your job application.

Last application date: 17/06/2025 

Successful applicants must be authorized to work in the USA without sponsorship.

Individuals hired for positions that require on-site customer interactions and/or in-person travel may be required to be fully vaccinated against COVID-19 or other country-specific vaccinations, unless otherwise prohibited by law.

Wärtsilä North America values our employees. We offer a competitive salary and comprehensive benefits package. Wärtsilä North America is an EOE/AA employer.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Effective January 2025, Wartsila companies in the USA will implement a new hybrid work model. Most employees who live within 40 miles of an office will work 2 days per week in office. This model will provide our employees the flexibility of working from home, while also providing the benefits of in-person collaboration twice a week. We will be happy to provide more information during your interview process. 

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.