Field Service Operations Coordinator - Propulsion

Field Service Operations Coordinator - Propulsion

Wärtsilä Parts and Field Service is now looking for an enthusiastic Field Service Operations Coordinator to join our skilled Propulsion team in North America.

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

What will you be doing?

As a Field Service Operations Coordinator, you will be responsible for leading and developing the Field Propulsion Service Team, in accordance with the strategy, action plan and business needs.

This position reports to Field Service Operations Manager.

Candidates are expected to display a high level of critical thinking and reasoning skills, identify as high performers, as well as being self-motivating.

Duties and Responsibilities:

• Evaluate the Field Propulsion Service demand during the year and define appropriate actions (including recruiting).
• Development of your team competencies as required to address current and future needs.
• Ensure that the team is utilized effectively, having the right people in the right place at the right time.
• Responsible for briefing (Conducting Kick-off Meetings) and debriefing of the engineers (Conducting after Action Reports.)
• Utilizing the manpower in a fair and cost-effective way, follow and coach Field Service personnel in the field.
• Foster strategic relationships with institutes of leaning to attract and develop talent.
• Manage and maintain internal and external relationships, focused on achieving company targets.
• Facilitate good collaboration with key stakeholders throughout the delivery chain (Sales, Lifecycle Support, Agreements, Field Service).
• Contribute to the annual budget preparation and service forecast evaluations.
• Set the individual performance and development targets of your team.
• Monitor Field Service KPI's (Key Performance Indicators) such as Work in Progress, Time to Invoice, Margin, Orderbook, Quality, and Safety.

Main Requirements:

• Bachelor’s degree in engineering, or technical university or 3-5 years of equivalent work experience in a technical service-minded organization is desired.
• 3-5 years of job-related experience with a technical degree and/or bachelor’s degree, and some project management experience or training is required.
• Service management skills and/or experience with coordinating service teams is desirable.
• Experience within a Mechanical/Maritime environment organization with an international scope is seen as an advantage.
• Understanding of the Field Service process and technical understanding of marine products and services, specifically in the Propulsion portfolios.
• English and Spanish language proficiency.
• Be proficient with process tools, such as SalesForce (CRM), Qlikview and FS Mobility

As an ideal candidate, we expect you to have:

• High integrity
• Passionate about people
• Customer focus
• Strong focus on quality and safety
• Excellent communication skills (verbal and written) in languages needed to support the team
• Good negotiating skills
• Strong organizational skills
• Team player mindset
• Ability to lead persons of different cultural backgrounds
• Good understand of profit and loss and cost to serve

For applicants that reside in CA/CO/WA, the salary range is $90k-$110k.

For applicants that reside in NY, the salary/salary range/hourly wage range is $85k-$105k.

The amounts listed are the base pay range; additional compensation may be available for this role, such as overtime or bonus opportunities. Eligibility to participate in: the discretionary incentive plan assigned to the level of position upon offer of employment; medical, dental and vision coverage, 401(k) plan and flexible spending accounts, subject to plan terms; Company-paid benefits such as life insurance, short- and long-term disability, subject to applicable waiting periods. Paid time off (PTO) is accrued on a per-pay period basis in accordance with tenure in the Company; a new hire can expect 17 days per year. Twelve (12) Company-paid holidays.

Effective January 2025, Wartsila companies in the USA will implement a new hybrid work model. Most employees who live within 40 miles of an office will work 2 days per week in office. This model will provide our employees the flexibility of working from home, while also providing the benefits of in-person collaboration twice a week. We will be happy to provide more information during your interview process.

Why you & us? 

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth, and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition? 

Contact & next steps:

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline by submitting your application in our Career portal. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to the same time zone. We aim to keep you informed along the way.

Last application date: 09/02/2025 

At Wärtsilä we value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. 

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