Field Service Operations Coordinator USA

Parts and Field Service is a global organization with harmonized processes and tools to deliver the best possible service to our customers. We value diversity, collaboration, respect, and a strong commitment to safety, wellbeing, and the environment.

Wärtsilä, a SMART technology company, is seeking the ideal candidate to join our fast-paced, high-performance Field Service Operations Coordinator (hybrid). Candidates are expected to display a high level of critical thinking and reasoning skills, identify as high performers, and be self-motivating.

This position is based in the USA, with a preference for South Florida.

In this role, you will support internal and external customers across multiple time zones.

What you will be doing?

As a Field Service Operations Coordinator, you will manage the operational execution of service jobs related to maintenance, repair, and upgrades of customer assets. You will act as the main point of contact throughout the service lifecycle—supporting coordination, scheduling, financial follow‑up, customer communication, and job closure.

You will collaborate closely with Service Engineers, Resource Coordination, Workshop, Sales Support, and Field Service Management.

Responsabilities:

• Coordinate and monitor multiple Field Service jobs.
• Plan services, assign resources, and ensure work is executed safely and on schedule.
• Act as main customer contact throughout service execution.
• Manage order acceptance, system processing, and Work in Progress (WIP) updates.
• Oversee service progress, costs, budgets, and job documentation.
• Support FS teams, workshops, and subcontractors to ensure full scope alignment.
• Handle scope changes and approvals, including communication with Sales.
• Review Service Work Reports and conduct job debriefs.
• Collaborate with internal stakeholders on workload, risks, and operational needs.

To be successful in this role, we expect you to have:

• Bachelor’s degree in Engineering/Technical field or 5–10 years of relevant experience.
• 3–5 years of experience in a technical, service‑oriented environment.
• Experience in mechanical or maritime industries (international scope a plus).
• Service management or service team coordination skills.
• Strong communication, teamwork, and cultural awareness.
• High cost awareness, customer‑value mindset, and attention to detail.
• Proficiency in English.
• Understanding of engineering tools, technical communication, and service management processes.
• Problem‑solving, decision‑making, and leadership competencies.

Successful applicants must be authorized to work in USA without sponsorship.

Candidates for regular U.S and Puerto Rico positions must be a U.S. citizen, national, or an alien admitted as permanent resident, refugee, asylee with valid work permit or temporary resident under 8 U.S.C. 1160(a) or 1255a(1). Individuals with temporary visas such as E, F-1, H-1, H1B, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

The starting salary for this position would be determined with consideration of the successful candidate’s relevant education, individual skill set, level of experience applicable to the role they are being offered and consideration of internal equity.

Last application date: 28/02/2026 

Why you’ll love working with us?

We are authentic, honest, and committed to an inclusive workplace where everyone can be their true selves. We encourage open dialogue, continuous learning, and collaboration. Mistakes help us grow, and every voice matters. Join a team where you are empowered, supported, and valued.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.

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