Field Service Resource Coordinator PBL

Field Service Resource Coordinator

Wärtsilä Parts and Field Service is now looking for an enthusiastic Field Service Resource Coordinator, under the Marine Agreements team in Marine Field Services Region Americas.  

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

<span 72="">What will you be doing?

<span 72="">As a Field Service Resource Coordinator, you will be responsible for leading and developing the Field Service Team, under the Marine Agreements team in Marine Field Services Region Americas team in accordance with the strategy, action plan and business needs.

<span 72="">This position reports to the General Manager of Field Service Resources for Marine Agreements team in Marine Field Services Region Americas.

<span 72="">Candidates are expected to display a high level of critical thinking and reasoning skills, identify as high performers, as well as being self-motivating.

<span 72="">Duties and Responsibilities:

• <span 72="">Evaluate the Field Service demand during the year and define appropriate actions (including recruiting).
• <span 72="">Development of your team competencies as required to address current and future needs.
• <span 72="">Ensure that the team is utilized effectively, having the right people in the right place at the right time.
• <span 72="">Foster strategic relationships with institutes of leaning to attract and develop talent.
• <span 72="">Manage and maintain internal and external relationships, focused on achieving company targets.
• <span 72="">Facilitate good collaboration with key stakeholders throughout the delivery chain (Sales, Lifecycle Support, Agreements, Technical Service).
• <span 72="">Contribute to the annual budget preparation and service forecast evaluations.
• <span 72="">Set the individual performance and development targets of your team.

<span 72="">Main Requirements:

• <span 72="">Bachelor’s degree in engineering, or technical university or 3-5 years of equivalent work experience in a technical service-minded organization is desired
• <span 72="">3-5 years of job-related experience with a technical degree and/or bachelor’s degree, and some project management experience or training is required
• <span 72="">Service management skills and/or experience with coordinating service teams is desirable.
• <span 72="">Experience within a Mechanical/Maritime environment organization with an international scope is seen as an advantage
• <span 72="">Understanding of the Field Service process
• <span 72="">English language proficiency (Spanish and/or Portuguese considered as plus)
• <span 72="">Be proficient with process tools such as SalesForce (CRM), Qlikview and FS Mobility

<span 72="">As an ideal candidate, we expect you to have:

• <span 72="">High integrity
• <span 72="">Passionate about people
• <span 72="">Customer focus
• <span 72="">Strong focus on quality and safety
• <span 72="">Excellent communication skills (verbal and written) in languages needed to support the team
• <span 72="">Good negotiating skills
• <span 72="">Strong organizational skills
• <span 72="">Team player mindset
• <span 72="">Ability to lead persons of different cultural backgrounds
• <span 72="">Good understand of profit and loss and cost to serve

<span 72="">Why you & us? 

<span 72="">We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

<span 72="">We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition? 

<span 72="">Contact & next steps:

<span 72="">Does this sound like the job for you? If yes, we hope to hear from you before the application deadline by submitting your application in our Career portal. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to the same time zone. We aim to keep you informed along the way.

Last application date: 10/10/2024 

At Wärtsilä we value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. 

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