Field Service Resource Planner

Field Service Resource Planner

Wärtsilä Parts and Field Service is now looking for an enthusiastic Field Service Resource Planner to join our skilled team in the USA.

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe, and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

What will you be doing?

As a Field Service Resource Planner, you will be responsible for allocating resources as required in Field Work orders in the AMER Region, Marine Business in accordance with the strategy, action plan and business needs.

Remote work is available for qualified candidates.

This position reports to the Team Leader Field Service Planning.

Wärtsilä, a SMART technology company, is seeking the ideal candidate to join our fast- paced, high performance Field Service Operations team (AMER). Candidates are expected to display a high level of critical thinking and reasoning skills, identify as high performers, as well as being self-motivating.

Duties and Responsibilities:

• Ensure that all resource requests are correctly prioritized.
• Receive requests via the joint resource area e-mail group and allocate resources as per the profile analysis required in Fieldwork orders through the Planning Board to ensure the availability of field staff.
• Support Resource Coordinators in managing field staff's training, vacation, time off, and leave requirements through the planning framework to maintain uniform use of field staff, ensuring the best use and availability of the Field Service personnel encompassing coordination of visas, medicals, travel, etc.
• Maintain confidentiality of personal details as appropriate
• Promote effective communication with other departments (CAC, CM, Sales, etc.) to, according to needs and requirements, ensure the satisfaction of internal and external customers.
• Assist the Team Leader with regular feedback from executed jobs.
• Monitor and control the monthly process KPIs in Resources, seeking to provide information to those responsible for identifying potential failures and improvements through action plans.
• Support Resource Coordinators in updating resource area documentation in the local digital archive to ensure document quality and standardization.
• Prepare and send reports to Area Managers with monthly results obtained by analysing the KPIs monitored over the period.
• To comply with the company's Quality, Health & Safety and Equal Opportunities policies.

Main Requirements:

• Bachelor’s degree in engineering, or technical university or 5–10 years of equivalent work experience in a technical service-minded organization is desired.
• Service management skills and/or experience with coordinating service teams is preferred.
• Experience within a Mechanical/Maritime environment organization with an international scope is seen as an advantage.
• Understanding of the Field Service process
• English language proficiency (Spanish and/or Portuguese considered as plus)
• Be proficient with process tools such as SalesForce (CRM), Qlikview and FS Mobility)

As an ideal candidate, we expect you to have:

• High integrity
• Passionate about people
• Customer focus
• Strong focus on quality and safety
• Excellent communication skills (verbal and written) in languages needed to support the team
• Good negotiating skills
• Strong organizational skills
• Team player mindset
• Ability to lead persons of different cultural backgrounds
• Good understand of profit and loss and cost to serve

Successful applicants must be authorized to work in the USA without sponsorship.

For applicants that reside in CA/CO/WA, the hourly salary range is $34-$41.

For applicants that reside in NY, the salary/salary range/hourly wage range is $33-$40.

The amounts listed are the base pay range; additional compensation may be available for this role, such as premiums, extra shift incentives, or bonus opportunities. Eligibility to participate in: the discretionary incentive plan assigned to the level of position upon offer of employment; medical, dental and vision coverage, 401(k) plan and flexible spending accounts, subject to plan terms; Company-paid benefits such as life insurance, short- and long-term disability, subject to applicable waiting periods. Paid time off (PTO) is accrued on a per-pay period basis in accordance with tenure in the Company; a new hire can expect 17 days per year. Twelve (12) Company-paid holidays.

Why you & us? 

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition? 

Contact & next steps:

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline by submitting your application in our Career portal. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to the same time zone. We aim to keep you informed along the way.

Last application date: 31/10/2024 

Wärtsilä North America values our employees. We offer a competitive salary and comprehensive benefits package. Wärtsilä North America is an EOE/AA employer.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. 

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