IT Project Management Lead - Simulations

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 80% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

Simulation Delivery and Customer Service Team Leader

About Us:

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. With a strong commitment to innovation and sustainability, we strive to optimize the environmental and economic performance of our customers' vessels and power plants. Our diverse and inclusive work environment fosters creativity and collaboration, providing employees with opportunities for professional growth and development. By joining Wärtsilä, you will be part of a forward-thinking team dedicated to shaping the future of the maritime and energy industries. We invite you to explore the exciting career opportunities that await you at Wärtsilä.

About the role:

The Simulation Delivery and Customer Service Team Leader AMER manages and leads a team of Project Managers and Engineers, driving the successful delivery and support of maritime simulation projects across the region. This leadership role involves looking after a portfolio of local projects as well as overseeing the performance and development of the team while directly managing complex simulation projects from initiation through deployment and customer support process.
 
The Team Leader is responsible for ensuring seamless communication and coordination across the regional team and with all stakeholders, ensuring that projects are delivered on time, within scope, within budget, and with high customer satisfaction. He/She will also serve as a Project Manager for key projects, driving the execution of simulation maritime solutions to meet customer requirements and strategic goals.

The ideal candidate will have previous marine industry experience, strong relationship building skills, and must be located within the Ft. Lauderdale, Melbourne, or Orlando FL region.  

 
Main Responsibilities:

Team Leadership & Coordination

• Lead and support a team of Project Managers and Engineers, ensuring regular communication, providing guidance, and enabling team success.
• Collaborate closely with and support the Head of Simulation Delivery in overseeing and managing operational tasks for the Americas region.
• Look after portfolio of local projects and maintain respective KPIs.
• Report to higher management about team performance.
• Collaboration with Global Customer Support Lead to provide necessary resources to ensure customer focus and satisfaction in case handling.
• Assigning of resources to, and technical support of sales with pre-contract opportunities.
• Management of partners technical services in the region.

Project management

• Work according to the Commercial Project Management process adopted and utilized by Wartsila, using appropriate tools.
• Assist the Sales Manager in reviewing a competent project offer, specifically focused on the technical solution, scope of supply, necessary resources for project deployment, schedule, risks, and cost.
• Ensure all areas of project management activities from the beginning to the end of the project are managed, including:
  • Procurement and contractor’s management, activity coordination with operational and logistic departments
  • Project scope of supply planning, verification (FAT, SAT, etc.), and delivery.
  • Project schedule planning and control.
  • Project costing, budget planning and control; cooperation with the financial department.
  • Project communication management includes delivering project expectations, tasks, needs, and progress reports to the project team and the defined stakeholders in a timely and clear fashion.
  • Project risk planning, assessment, and control, preemptive and corrective actions to mitigate or minimize potential risks impact.
• Identify and resolve issues and conflicts within the project team.
• Identify and manage project dependencies and critical path.
• Proactively manage changes in project scope, schedule, and cost, identify potential crises, and devise contingency plans. Escalate changes that affect project cost or payment milestones to Project Sponsor, plan countermeasures.
• Close project, conduct project evaluation, identify and report most successful and unsuccessful project elements for knowledge base.
• Adhere to internal company and functional policies and procedures.
• Perform allocated works: Installation, participation in FAT/SAT, local coordination of works with customer’s representatives and other suppliers.
• Project technical specification and scope of supply review.
• Identification and evaluation of technical solutions, preferred models and vendors for 3rd party equipment which is to be used within the scope of supply.
• Performing customer support by email, phone and on-site participation in customer visits.
• Performing quality control of completed job.
• Continuous improvement of professional competence.
• Follow health and safety requirements of Wartsila and/or locals, whichever applies
• Follow Quality Management system requirements.

Other Key Duties

• Make suggestions to improve the technology and organization of production and QMS of the company and management unit’s system.
• Conduct correspondence on behalf of the company within their competence.
• Represent the company on matters within its competence.
• Fax, email, and mobile communications for the proper performance of the above duties.

The responsibilities listed are illustrative and not exhaustive, and management may designate further reasonable tasks where needed.

Qualifications:

• Bachelor’s degree in a relatable field of study
• 5+ years’ experience in project management
• Maritime background an advantage
• Deep and broad experience with IT environments, including network, computers, Operating Systems, and related technologies
• Electronics and Project/Team management certification an advantage.
• Experience with PC/network installation and commissioning
• Experience with Troubleshooting/fault finding
• Interpersonal skills – verbal and written
• Proactive, self-starter able to jump in, ramp up and lead without a lot of oversight or direction
• Physical ability to cope with allocated work and traveling up to 50% of the time
• Fluency with English language (read, speak, write)
• Successful applicant must be authorized to work in the USA without sponsorship

Travel Requirements:
This position requires a 50% travel commitment, encompassing both domestic and international, including onshore and offshore locations. The role demands adaptability to varying travel demands, with an expectation of extended periods away from the primary work location. Prospective candidates should be prepared to fulfill these travel obligations as an integral aspect of the position's responsibilities.

Last application date: 09/03/2025 

Successful applicants must be authorized to work in the USA without sponsorship.

Individuals hired for positions that require on-site customer interactions and/or in-person travel may be required to be fully vaccinated against COVID-19 or other country-specific vaccinations, unless otherwise prohibited by law.

Wärtsilä North America values our employees. We offer a competitive salary and comprehensive benefits package. Wärtsilä North America is an EOE/AA employer.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Effective January 2025, Wartsila companies in the USA will implement a new hybrid work model. Most employees who live within 40 miles of an office will work 2 days per week in office. This model will provide our employees the flexibility of working from home, while also providing the benefits of in-person collaboration twice a week. We will be happy to provide more information during your interview process.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.