Parts Coordinator, Americas

We are now looking for a Parts Coordinator to join our Shaft Line Solutions (SLS) team working for a better future. 

The position is permanent, and the location is Fort Lauderdale, FL.  

What You Will Be Doing 

In this role, you will provide both technical and administrative support to the sales team, assist in the preparation of sales proposals and documentation with accuracy and efficiency. 

You will be responsible for end-to-end customer service for spare parts, working within a dynamic sales team to ensure smooth communication, effective request handling, and exceptional customer experiences while driving operational excellence. 

This position reports to the Regional Team Leader, Parts Coordination Management. 

Responsibilities 

• Act as the primary contact for spare parts quotations, orders, deliveries, and non-conformities for SLS. 

• Serve as liaison between customers and SLS sites throughout the spare parts delivery process. 

• Handle and coordinate quotes and orders in line with working procedures, guidelines, and local requirements. 

• Ensure high quality and timely responses for quotations and orders. 

• Validate accuracy of spare parts sales documents and customer master data. 

• Actively follow up on quotes before expiry and provide feedback to SLS sales teams. 

• Monitor and manage the order book to ensure timely fulfilment. 

• Collaborate with Sales on content and terms of offerings. 

• Coordinate with supply chain teams to track and expedite deliveries. 

• Maintain and develop knowledge of customer-specific solutions and needs. 

• Escalate issues through internal networks as needed. 

Required Qualifications 

• Bachelor’s or Associate Degree in Business, Logistics, Supply Chain Management, or a related field; or equivalent professional experience.  

• Minimum 2 years of experience in supply chain or logistics operations.  

• Strong understanding of Wärtsilä parts order processes. 

• Ability to identify customer needs and resolve problems effectively. 

• Proficiency in English (written and spoken). 

• Ability to travel occasionally to support local sales managers. 

Preferred Qualifications 

• Proficiency in SAP (advantage) 

• Proficiency in Spanish (advantage). 

• Knowledge of Wärtsilä Shaft Line Solutions portfolio (advantage). 

• Familiarity with international logistics and compliance processes. 

• Prior experience in the marine industry is highly desirable.  

Travel Requirements 

In this role, some domestic and international travel is required. While most coordination will be virtual, expect to travel approximately 20% of the time.