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Fort Lauderdale, FL, US

Function:  Service Delivery
Job Category:  Support Functions

Resource Coordinator

Resource Coordinator


We are looking for a  Resource Coordinator to join our dynamic, fast-paced Electrical & Automation field service team. The desired location for this position is Fort Lauderdale FL.


What will you be doing

As a Resource Coordinator, you will be responsible for the management of the E&A field service personnel working in the USA, Canada, and the English-speaking Caribbean. You will be responsible for the professional capabilities, coaching and mentoring, and well-being of our field service personnel in support of our strategies and in compliance with our policies.


As a Resource Coordinator, you will focus on these responsibilities:

  • Technical and Professional development of Electrical & Automation (E&A) Field Service personnel, in accordance with department strategy and business needs with a focus on improving quality of service delivery.
  • Lead, manage, train, and coach E&A Field Service personnel within assigned region(s).
  • Actively evaluate Field Service demands for assigned region(s) and define actions to close resource demand vs. supply gaps, ensuring competent resources are available to our (internal) customers at the right time.
  • Perform Development Discussions with goal setting, following a global procedure based on performance indicators, strategic development plan, and continuous improvement techniques.
  • Ensure the personnel utilization rate of assigned Field Service teams, achieving corporate goals, using corporate process tools including Service Work Force, Planning Board, and Field Service mobility applications.
  • Ensure that Field Services mission, vision, road map, processes, procedures, actions, tasks, and targets are communicated to the department to achieve goals.
  • Promote employee satisfaction and follow up on issues.
  • Develop and enhance relations and co-operation between Business Development, service organizations, local companies, government agencies, and local authorities in the assigned region(s).
  • Promote effective communication with other departments (including the Customer Assistance Center, Contract Management, Sales, etc.) according to needs and requirements and to ensure the satisfaction of internal and external customers.
  • Facilitate good collaboration from end-to-end for the field and technical service delivery chain (from end customer through internal stakeholders to Field Service and Technical Service organizations).
  • Follow-up and supervise needed actions to secure customer satisfaction regarding Field Service in assigned region(s).
  • Follow up on Field Service performance through regular reviews / reporting and taking corrective actions when needed.
  • Participate in annual budget planning for the assigned region(s), generate a technical training plan for personnel, considering the available resources, aiming at meeting the company's business strategy and performance objectives while increasing the team's capabilities and controlling the efficiency and utilization of trainings.
  • Monitor and require the use of available processes for monthly time control. Use development management tools (such as WeLearn and Professional Skills Management applications) to plan and track personnel development.
  • Manage and approve travel expenses created by your designated team (MyTravel application), complying with, and enforcing corporate policies, rules, and guidelines. Implement and review processes and procedures related to the geographic areas.


To be successful in this role, we expect you to be able to manage up to 17 or more direct reports (E&A Field Service Engineers) that will be performing Operation & Maintenance, Installation and Calibration services in existing or new build projects for Wartsila’s Reciprocating Engines and Battery Storage modules.


Why you and us

You will be a part of a global organization with local presence and work in an exciting and dynamic working environment with highly motivated and skilled co-workers. We offer interesting and challenging work tasks, as well as personal and professional development in a great team. 


If you feel excited by being a part of this working environment and think your personal skills and qualities match the job requirements, we look forward to receiving your job application.


Successful applicant must be authorized to work in the USA without sponsorship.


We look forward to hearing from you. Qualified candidates must apply online:

Wärtsilä North America values our employees. We offer a competitive salary and comprehensive benefits package.   Wärtsilä North America is an EOE/AA employer. 


Vaccination is a vital tool to reduce the presence and severity of COVID-19 cases in the workplace, in communities, and in the nation as a whole. The spread of COVID when working in customer facilities and project sites can lead to costly site shutdowns, for which Wärtsilä could be deemed financially responsible. Many local government authorities require proof of vaccination to enter the state or country, and many of our customers require proof of vaccination to be on a project site. In line with legal regulations Wärtsilä has implemented a COVID-19 policy on vaccination and testing to reduce the risk of transmission on Wärtsilä premises. Wärtsilä strongly encourages all employees to be vaccinated to protect themselves and other employees.


Last application date: 31/01/2023

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. We emphasise innovation in sustainable technology and services to help our customers continuously improve their environmental and economic performance. Our dedicated and passionate team of 17,000 professionals in more than 200 locations in 68 countries shape the decarbonisation transformation of our industries across the globe. In 2021, Wärtsilä’s net sales totalled EUR 4.8 billion. Wärtsilä is listed on Nasdaq Helsinki. Find out more at


Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami