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Fort Lauderdale, FL, US

Function:  Service Delivery
Job Category:  Digital Technology and Open Innovation

Senior Business Analyst

Senior Business Analyst


We are now looking for a Senior Business Analyst with Project Management skills to join our growing Customer Analytics team in Wärtsilä Voyage. We are part of a Customer Success organisation where Customer Engagement is increasingly important to improve customer satisfaction and build long lasting business relationships.


Customer Analytics helps the customer to achieve energy savings and improve their fleet operations through delivering unique insight into vessel performance, based on real-time data collected from ships around the world and advanced analytics. Our team works closely with the customer and internal development teams to translate customer needs and feedback into the best possible products.


This is a position for you, if you are passionate about using data to generate tangible business impact, support decision making and build customer engagement. We provide an international front-row seat to digital transformation of traditional maritime industry. You will be a part of an experienced team tackling real-life challenges related to big data and analytics. You will work very closely with the customer (at least spend 50 % of your time in their office) and our team to ensure that our tools work correctly, feedback is taken into account and customer service is top notch.


The position is permanent and located in the Fort Lauderdale/Miami, Florida, USA with hybrid remote work possibilities.


As a Senior Business Analyst in Customer Analytics, your main responsibility is to:

  • Coordinate all product bug, issues and data quality activities with the support from development towards the customer
  • Custom reporting that is not available in the tool (input to development)
  • Constantly look for means for increasing the usage of our products to the customer
  • Courtesy visits to the customer vessels to further train product knowledge to the vessel crews
  • collaborate with other team members to ensure high customer satisfaction and value delivered
  • Act as the main contact and focal point towards customers and relevant internal stakeholders
  • Effective presentation and communication of analytics solutions to the customer


In order to be successful in this role, you need to be organized, proactive, have a passion for Big Data and a desire to become a hardcore professional in the field of turning data into powerful insight. In addition to positive attitude and the ability to work proactively, we expect you to have:

  • At least M.Sc. degree in a relevant field, such as statistics, information technology or engineering, or equivalent experience
  • 4-8 years of experience in a similar role
  • Customer Service attitude
  • Experience in data analysis and data visualization
  • Excellent presentation skills
  • Project Management Skills (Strong communication, expectation management, deliver on time)
  • Excellent team work as well as communication skills
  • Previous experience in the Marine Industry
  • Experience in working with big amounts of numerical data
  • Fluency in English language


We also value previous experience in the following areas:

  • Experience in Python programming
  • Knowledge of Tableau or similar visualization tool


Why you and us

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?


Contact & next steps

Interested in really seeing the difference your skills can make? We look forward to receiving your job application together with a CV latest on 29th of May 2022 through submitting your application through our Careers portal. Please note that interviews will be started already before application deadline so please leave your application as soon as possible.


We aim to keep you updated on the process all the way.


For further questions please contact Anders Mård by email at, however, please note this is only for questions and that the application should be sent via our recruitment system.


Successful applicant must be authorized to work in the USA without sponsorship.


We look forward to hearing from you. Qualified candidates must apply online:


Wärtsilä North America values our employees. We offer a competitive salary and comprehensive benefits package.   Wärtsilä North America is an EOE/AA employer. 


Last application date: 29/05/2022

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. We emphasise innovation in sustainable technology and services to help our customers continuously improve their environmental and economic performance. Our dedicated and passionate team of 17,000 professionals in more than 200 locations in 68 countries shape the decarbonisation transformation of our industries across the globe. In 2021, Wärtsilä’s net sales totalled EUR 4.8 billion. Wärtsilä is listed on Nasdaq Helsinki. Find out more at


Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami