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Location(s): 

Fort Lauderdale, FL, US Houston, US Herndon, VA, US Harvey, LA, US

Function:  Service Delivery
Job Category:  Other

Senior Field Service Operations Coordinator

 

 

Position will be based in the USA – No location benefits will be provided. Perferred location is Ft. Lauderdale Florida or Eastern Seabord of the USA. Remote work (within continental USA) is available for qualified candidates.

 

We are looking for a dynamic high performer to join our fast-paced and exciting Services Team. We are a SMART technology company that empowers our people to collaborate and shape our markets to positively impact our way to a sustainable society. Our field service engineers & superintendents are regularly assigned to attend to our customer's marine installations for complex equipment troubleshooting and repairs for many days or weeks at a time.

 

As a Field Service Operation Coordinator, you will:

• Lead and coordinate complex Field Service activities, often following the plan set by the maintenance planner,

• Act as a single point of contact for the dedicated customer regarding all field service activities 

• Solve general technical issues and provide technical feedback to the customer, FS engineers, and contract manager as required

• Consult and seek help from Technical Services for complex technical problems as required

• Avoid delays and rework as much as possible – propose improvements to avoid these problems.

• Be responsible for controlling the costs, the quality, and the schedule of the field services job on board

• Support field service personnel when they are assigned on a job

• Ensure customer's business efficiency and customer's satisfaction

• Ensure work performed complies with contractual requirements where contract applies

• Act as the contact person for the customer during the jobs

• Keep proper record of the activities and sharing daily/weekly/monthly reports as needed with involved stakeholders

• Communicate with the customer, our engineers, and sales during the delivery of Field Service jobs all changes to the job scope as required, which have financial impacts

• Comply with Safety and ISO processes for personnel, tools, and machines to ensure safety, accuracy, and quality of all services provided

• Suggest investments in tools to improve the Field Service job performance especially related to W26 and W32 engines for marine installations

• Cooperate with others to ensure the right resources are assigned for every job

• Manage all jobs in SAP and CRM (ServiceWorkForce) from an administrative standpoint

• Take responsibility for briefing and debriefing of the engineers before and after the jobs

• Ensure that the work is executed according to Wärtsilä Quality, Health, Safety, and Environmental guidelines and customer site procedures

• Follow up the service work orders until invoicing, including change orders, technical documentation, timesheets, approval of travel expenses and sub-contractual costs, and vendors invoices

• Be an active team member and provide proactive feedback for continuous improvement in ways of working within both operations and contract team

 

Desired Skills:

• Wärtsilä engines technical knowledge, specifically W26 and W32 families;

• Fluent in English; Spanish is a plus

• Project Management skills & Detail Oriented

• Knowledge of MS PowerPoint, MS projects, Excel and Word

• Previous knowledge of Field Service processes such as Commissioning, Warranty, Sales, Training, and Customer follow up

• Communication and listening skills, ability to deal with people of different cultures

• Strong ability to delegate, follow directions and work under pressure

• Ability to create and maintain a positive, motivating environment

• Wärtsilä history knowledge

• Understanding of fundamental financial aspects such as cost, margin, revenue, & rework

• Able to verify sales estimates for proper job scopes, working hours, and costs

• Strong customer relations skills

• Motivation to learn and grow professionally

• Willingness to travel to our customer installations and other offices in the USA

• Flexible and dedicated

• Focus on Quality, health, and safety

• Operational Excellence mind-set

 

Education:

Bachelor's degree in marine engineering, shipbuilding or similar and five years related experience

 

Experience in the following fields highly desirable and preferred:

• Project Manager or Field Service Coordinator for complex equipment and field service within the maritime or energy sectors

• Field Service Superintendent or site leader for complex equipment for the maritime or energy sectors

• Technical Manager from the maritime or energy sectors

• Technical service experience for complex equipment such as medium or high-speed engines

• Training or Sales background from medium or high-speed engine OEM

 

Experience:

• Previous experience as superintendent or service engineer, a service coordinator or project manager for complex equipment & field service in the Maritime or Energy sectors

• Ability to read and understand basic Electrical/Mechanical drawings

• Knowledge of medium or high-speed diesel engine types and their auxiliaries

• Supervisory maintenance or repair and troubleshooting on medium or high-speed engine products

 

We look forward to hearing from you. Qualified candidates must apply online h p://www.wartsila.com/en/careers/vacancies.  

 

Wärtsilä North America values our employees. We offer a competitive salary and comprehensive benefits package.

Wärtsilä North America is an EOE/AA employer.

Last application date: 21/06/2021


This is Wärtsilä

Wärtsilä Marine Power leads the industry in its journey towards a decarbonised and sustainable future. Our portfolio of engines, propulsion systems, hybrid technology, and integrated powertrain systems deliver the reliability, safety, and environmental performance that Wärtsilä’s Smart Marine vision encompasses. We offer our customers performance-based agreements, lifecycle solutions, and an unrivalled global network of maritime expertise. www.wartsila.com/marine

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2020, Wärtsilä’s net sales totalled EUR 4.6 billion with approximately 18,000 employees. The company has operations in over 200 locations in more than 70 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com


Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami