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Fort Lauderdale, FL, US

Function:  Service Delivery
Job Category:  Support Functions

Service Manager, Automation & Dynamic Positioning

A safer, low-carbon shipping industry is underpinned by data sharing. We at Wärtsilä Voyage are creating the digital infrastructure needed to enable high-performing maritime logistics. Through our world-leading Smart Marine portfolio, we support our customers in their efforts to ensure secure, highly energy-efficient and cost-effective marine operations. 

Wärtsilä is on a mission to enable sustainable societies with smart technology. As we change course towards a cleaner, smarter maritime future, we’re looking for top talent to join our team. Are you ready to join the Voyage?




We are looking for a Service Manager for Automation & Dynamic Positioning to join our dynamic, fast-paced team. This position is to be located in the Fort Lauderdale/Miami, Florida, USA area.


What will you be doing


As a Service Manager, you will lead a team of field service engineers and coordinators working with complex equipment and projects for our Voyage customers.


The ideal candidate has Bachelor's degree in Engineering and five years related experience within the Maritime or Energy Sectors.


As a Service Manager, you will focus on these responsibilities:

  • Lead and motivate a team of field service engineers & coordinators
  • Be a key contact person for our customers during the Service & Project Execution
  • Suggest improvements to the Field Service processes
  • Cooperate with others to ensure the right resources are assigned for every job
  • Take responsibility for briefing and debriefing of the engineers before and after the jobs
  • Ensure that engineers execute the work according to Wärtsilä Quality, Health, Safety, and Environmental guidelines and customer site procedures
  • Follow up orderbook and make sure of timely invoicing.
  • Work closely together with the Sales team to develop opportunities.


To be successful in this role, we expect you to have:

  • Bachelor's degree in engineering and five years related experience, or Associate’s degree and eight years related experience.
  • Previous experience as:

            Project Manager, Field Service Coordinator, Superintendent or Site Manager for complex equipment and field service within the Maritime or Energy sectors -or - Technical Manager from the Maritime sector

  • Knowledge of Ship Automation
  • Fluency in English
  • Project Management Skills
  • Knowledge of MS Office (PowerPoint, Projects, Excel and Word)
  • Previous knowledge of Field Service processes such as Commissioning, Warranty, Sales, Training, and Customer follow up
  • Communication and listening skills, ability to deal with people of different cultures
  • Strong ability to delegate, follow directions and work under pressure
  • Ability to create and maintain a positive, motivating environment
  • Understanding of fundamental financial aspects such as cost, margin, revenue, & rework
  • Ability to verify sales estimates for proper job scopes, working hours, and costs
  • Strong customer relations skills
  • Being able to help your team to grow professionally
  • Willingness to travel to our customer sites and other offices in the USA or overseas.
  • Focus on Quality, health, and safety
  • Operational Excellence mind-set


Why you and us

You will be a part of a global organization with local presence and work in an exciting and dynamic working environment with highly motivated and skilled co-workers. We offer interesting and challenging work tasks, as well as personal and professional development in a great team. 


If you feel excited by being a part of this working environment and think your personal skills and qualities match the job requirements, we look forward to receiving your job application.


Successful applicant must be authorized to work in the USA without sponsorship.


We look forward to hearing from you. Qualified candidates must apply online: http://www.wartsila.com/en/careers/vacancies.


Wärtsilä North America values our employees. We offer a competitive salary and comprehensive benefits package.   Wärtsilä North America is an EOE/AA employer. 


Last application date: 28/01/2022

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

This is Wärtsilä

Wärtsilä Voyage transforms how vessels perform their voyage by leveraging the latest digital technologies to deliver a step-change in safety, efficiency, reliability, and emissions. We are committed to creating a Smart Marine Ecosystem, whereby every vessel can connect to digital services that make voyaging safer and greener. With the broadest Smart Marine portfolio in the market, we are well positioned to lead the industry towards becoming digitally connected across the entire value chain and to be the first partner of choice when leveraging the latest digital technologies. www.wartsila.com/marine/voyage

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2020, Wärtsilä’s net sales totalled EUR 4.6 billion with approximately 18,000 employees. The company has operations in over 200 locations in more than 70 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com.


Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami