Technical Expert, 4-stroke Engines

Technical Expert, 4-stroke Engines

Parts and Field Service is now looking for an enthusiastic Technical Expert, 4-stroke Engines to join our skilled team in the United States of America.

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

What will you be doing?

The position is open to experienced applicants, to fully support external and internal customers in the region, as well as various other time zones.

This position reports to the General Manager, Marine Technical Services.

Candidates are expected to display a high level of critical thinking and reasoning skills, identify as high performers, as well as being self-motivating.

Accountabilities:

In this position, you will provide technical support and expertise to ensure the efficient resolution of technical issues and customer inquiries, ensuring efficiency and customer satisfaction.

For us to be the best match, we expect you to have significant technical experience in reciprocating engine operations, design, repair and overhaul.

Duties and Responsibilities:

• Processes customer or field service team inquiries covering technical details and service needs. Delivers technical support and troubleshooting to resolve technical issues.
• Supports internal and external customers on site and remotely through specialized technical knowledge of product applications and service procedures.
• Maintains and fosters relationships with customers, suppliers, and subcontractors to ensure high-quality technical support.
• Collaborates with cross-functional teams to enhance service delivery processes and tools, and to enhance product reliability and serviceability.
• Contributes to the development of technical documentation and support materials.
• Contributes to the implementation of technical solutions and improvements in line with customer needs and company objectives, contributing to effective resolution of technical issues and continuous improvement.
• Share technical knowledge and expertise with team members, facilitating professional development.
• Ensures that the work is executed according to Wärtsilä QEHS guidelines and site procedures.
• Continuously seek solutions according to best practices.

To be successful in this role, we expect you to have:

• Relevant technical education or qualifications as a combination of education and experience.
• 10+ years technical experience in reciprocating engine repair and overhaul with practical problem-solving skills.
• Proven experience in installation, operation and maintenance of turbochargers, pumps, heat exchangers, fuel systems, lubrication systems, cooling systems.
• Expert level experience on medium speed 4-stroke engines.

To be successful in this role, we expect you to deliver on the following:

• Business Impact: Play a key role in ensuring the quality and efficiency of technical support across multiple product areas, affecting a wider range of customers.
• Knowledge and Experience: Demonstrate in-depth and broad knowledge of product areas, maintaining expertise to support complex technical issues and guide others.
• Innovation and Change: Encourages innovative ideas for operations efficiency and contributes to the feasibility of technical solutions.
• Teamwork and Leadership: Lead small projects or workgroups, planning and organizing resources to meet targets and standards.
• Communication and Networking: Actively develop customer relationships, delivering personalized technical support. Seeks feedback to improve service delivery in line with team objectives.

Physical & Mental/Reasoning Demands:

These are physical and mental requirements of the position as it is typically performed. 

• Vision: Close; Distance; Depth
• Color Perception (Red, Green, Amber)
• Hearing/Listening
• Clear Speech
• Touching: Dexterity; Hand; Finger
• Ability to Mount and Dismount Forklift/Truck
• Pushing/Pulling/Stoop/Kneel/Crouch or Crawl  
• Lifting: 45 Pounds; 5 Times per shift
• Carrying: 25 Pounds; 5 Times per shift
• Driving (local/over the road)
• Bend/Squat/Sit and Stand for a prolonged period of time
• Climbing / Balance

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Works Alone / Works with Others
• Verbal Contact w/Others; Face-to-Face Contact
• Inside / Outside
• Extreme Heat / Extreme Cold
• Noise   
• Mechanical Equipment
• Electrical Equipment
• Pressurized Equipment
• Moving Objects
• High Places
• Fumes/Odors
• Hazardous Materials
• Dirt Dust

Additional Requirements:

This position requires a 20% travel commitment, encompassing both domestic and international, including onshore and offshore locations. The role demands adaptability to varying travel demands, with an expectation of extended periods away from the primary work location. Prospective candidates should be prepared to fulfill these travel obligations as an integral aspect of the position's responsibilities.

Effective January 2025, Wartsila companies in the USA have implemented a new hybrid work model. Most employees who live within 40 miles of an office will work 2 days per week in office. This model will provide our employees the flexibility of working from home, while also providing the benefits of in-person collaboration twice a week. We will be happy to provide more information during your interview process.

Candidates for regular U.S and Puerto Rico positions must be a U.S. citizen, national, or an alien admitted as permanent resident, refugee, asylee with valid work permit or temporary resident under 8 U.S.C. 1160(a) or 1255a(1). Individuals with temporary visas such as E, F-1, H-1, H1B, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Why you & us? 

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition? 

Contact & next steps:

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline by submitting your application in our Career portal. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to the same time zone. We aim to keep you informed along the way.

Last application date: 02/12/2025 

At Wärtsilä we value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. 

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