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Primary Location: 

France - Marseille Cedex 15, FR

Function:  Service Delivery
Job Category:  Engineering

Superintendent

 

General Purpose of Job:

 

- Perform advanced troubleshooting on equipment families according to customer requirements as well as quality, health, safety and environmental and cost targets.

- Have broad knowledge of Wärtsilä equipment families.

- Proactively advice and promote available products and solutions to customers.

 

Impact:

- Tactical: Specify new products, processes, standards based on organization strategy or set short- to mid -term operational plans.

 

Scope:

- Short term (1yr), Usually functional, departmental, project in scope.

 

Main responsibilities:

- Perform Field Service activities according to the work plan.

- Perform advanced troubleshooting on equipment families.

- May act as system commissioning engineer and may lead the related commissioning activities.

- May lead and manage assigned team and related activities during the work execution.

- Interact with customers during the work execution (e.g. conducting introduction meeting).

- Perform internal and external progress status of the assigned work.

- Create the Service Work Reports.

- Ensure that the work is executed according to Wärtsila Quality, customer site procedures.

- Proactively advice and promote available products and solutions to customers.

 

 

Desired Behaviours:

Achieving results

Making change happen

Decisiveness and action orientation

Planning and target setting

Developing self and others

Communication

Situational and cultural sensitivity

Business and Customer focus

 

JOB REQUIREMENTS:

 

General Skills

Communication skills

Cost awareness & effectiveness

Cultural knowledge

Negotiation skills

Teamwork skills

Wärtsilä quality,health,safety&env.skill

Language English

 

Professional Skills

Prof/Project Management Project Management

Prof/Service Delivery Contractual skill

Customer understanding

Deliv. Solut. to Customer -process&tools

Installation operation, mainten.& repair

Product knowledge

System and solution knowledge

Technical communication

Technical problem solving skill 3