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Primary Location: 

France - Marseille Cedex 15, FR

Function:  Service Delivery
Job Category:  Engineering



General Purpose of Job:


- Perform advanced troubleshooting on equipment families according to customer requirements as well as quality, health, safety and environmental and cost targets.

- Have broad knowledge of Wärtsilä equipment families.

- Proactively advice and promote available products and solutions to customers.



- Tactical: Specify new products, processes, standards based on organization strategy or set short- to mid -term operational plans.



- Short term (1yr), Usually functional, departmental, project in scope.


Main responsibilities:

- Perform Field Service activities according to the work plan.

- Perform advanced troubleshooting on equipment families.

- May act as system commissioning engineer and may lead the related commissioning activities.

- May lead and manage assigned team and related activities during the work execution.

- Interact with customers during the work execution (e.g. conducting introduction meeting).

- Perform internal and external progress status of the assigned work.

- Create the Service Work Reports.

- Ensure that the work is executed according to Wärtsila Quality, customer site procedures.

- Proactively advice and promote available products and solutions to customers.



Desired Behaviours:

Achieving results

Making change happen

Decisiveness and action orientation

Planning and target setting

Developing self and others


Situational and cultural sensitivity

Business and Customer focus




General Skills

Communication skills

Cost awareness & effectiveness

Cultural knowledge

Negotiation skills

Teamwork skills

Wärtsilä quality,health,safety&env.skill

Language English


Professional Skills

Prof/Project Management Project Management

Prof/Service Delivery Contractual skill

Customer understanding

Deliv. Solut. to Customer -process&tools

Installation operation, mainten.& repair

Product knowledge

System and solution knowledge

Technical communication

Technical problem solving skill 3