Coordinator, Parts Coordination Mgmt.

Coordinator, Parts Coordination Mgmt. 

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality.

We want to transition the world towards a decarbonised and sustainable future.  By pushing the boundaries of engineering and technology, we can make it work. Together, we can create new business opportunities and more sustainable future that we can all be proud of.  Want to join the ride?

We are looking for a dynamic and motivated Coordinator, for our Parts Coordination Management Team to join our Spare Parts Business. The preferred location for this position is in Frauenfeld, Switzerland but also Moschato, Greece can be considered.

Your role and responsibilities 

As a Coordinator, in the Parts Coordination Management Team, your responsibilities will include:

• Handle and coordinate quotes and orders of projects (small to large) according to working procedures, guidelines, and local requirements.
• Ensure the highest level of quality and response time for quotes and orders.
• Follow up and communicate parts delivery information accordingly in a timely manner to internal & external customers.
• Follow up with the supply chain of parts deliveries according to the agreed process.
• Maintain and develop knowledge of customer-specific solutions and needs.
• Clarifying technical identification with parts sales engineering.
• Liaising for customer claims with the claim department.
• Providing 24/7 service Parts Coordination Management (PCM) support.

Requirements for the position 

• Experience in customer service, both internal and external.
• Experience working with SAP.
• IT proficient, particularly within Microsoft Office Suite.
• Excellent communication skills and fluency in English, both verbal and written.
• High attention to detail with a methodical and practical approach to problem-solving
• Self-motivation and reliability, taking responsibility for your actions and aiming for quality.
• Excellent interpersonal skills, with the ability to build strong internal & external customer relationships that enhance the customer experience.
• A flexible approach to work and a quick learning ability.
• Eagerness to understand processes, reevaluate, and adopt new methods where applicable.

As an ideal candidate you might also have… 

• Parts coordination-related experience would be considered advantageous.
• The ability to work as part of an effective team and collaborate with stakeholders.
• German is a plus. 

Join Our Team and lead Parts Coordination Management for a Sustainable Maritime Future!

Why you and us? 

You are valued – as your true self. At Wärtsilä YOU matter. We value diversity and are committed in supporting inclusive work community. 

Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential. 

You get to make a difference. Innovation and sustainability are important for us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality. 

Contact & next steps 

Submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email. We try our best to get back to everyone within 2-3 weeks after application deadline. 

In case of any questions, reach out to Pieter Zandt, Manager Parts Sales Support at pieter.zandt@wartsila.com.  

Last application date: 01/07/2024 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.