Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together.

Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

We are now looking for an open-minded and team-oriented Operations Expert specializing in

2-Stroke engines to join our team. This role involves working onshore, collaborating closely with both internal and external stakeholders to deliver high-quality operational support and solutions. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to continuous improvement.

The location for this position is in Frauenfeld, Switzerland, with the option to work in a hybrid model, combining on-site and remote work.

Your role and responsibilities  

As an Operation Expert you will focus on these responsibilities:

• Provide remote operational support, troubleshoot, and tune equipment to resolve technical and operating issues for customer assets. Report, guide, and propose maintenance actions and advice to achieve delivery quality and ensure customer satisfaction.
• Analyze technical and operational problems, offering conclusions and recommendations. Report and escalate work progress to relevant stakeholders as required.
• Report and propose improvement needs of products/services and solutions for relevant internal stakeholders, including non-portfolio products.
• Analyze and troubleshoot asset performance issues and customer feedback data to guide and improve maintenance and operation of the installation as well as services delivered. Rely on real data and trends to inform decision-making and operational strategies.
• Visit sites and customers when deeper product, system, and performance analysis are needed.
• Participate in customer meetings as an expert when complex operational problems are handled, offering guidance and mentorship to colleagues and stakeholders.
• Engage with internal and external stakeholders to understand requirements and deliver tailored solutions that add value.
• Provide input for after-sales information, such as service bulletin creation, product services, and maintenance manual updates.
• Provide specific technical support to sales when needed during the sales process.
• Identify and resolve operational challenges and improvement opportunities, optimizing operations to improve efficiency and effectiveness.
• Support continuous improvement by recommending and implementing enhancements to work processes and systems.
  

What do we expect from you?

• Experience with marine and/or power plant installations, engines, auxiliary systems, and processes.
• Proven analytical skills and the ability to easily interpret data.
• Ability to see the big picture and understand complex systems.
• Strong communication skills, customer orientation, and self-management abilities.
• Fluency in English, both spoken and written.
• Availability to travel up to 20% of the time.

As an ideal candidate you might also have… 

• Bachelor or Master’s degree in Mechanical Engineering, Process Engineering, Marine Engineering or a related field.
• Experience with 2-stroke engines is highly valued.
• Experience in using equipment monitoring tools and HMIs is of advantage.
• Knowledge in engine and/or system performance and related analytics is seen as a merit.
• Proactive, systematic, and organized way of working.
• Open to learning, adapting, and developing new technologies. 
  

Why you and us? 

You are valued – as your true self. At Wärtsilä YOU matter. We value diversity and are committed in supporting inclusive work community. 

Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential. 

You get to make a difference. Innovation and sustainability are important for us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality. 

Contact & next steps 

Does this sound like the job for you? If yes, submit your application before the deadline through our Careers portal. Applications submitted via email or through recruitment agencies will not be considered.

Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to the same time zone. We will be conducting interviews with qualified candidates throughout the process and aim to keep you informed along the way.

Are you still wondering if you should apply and would like to get something clarified? Please reach out to Sorin Antonescu, Team Leader Operations via email at sorin.antonescu@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).

Last application date: 05/06/2025 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. 

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