Marine Field Service Coordinator

We are looking for a Marine Field Service Coordinator to join our Field Service Operations team in Gothenburg, Sweden. The position is offered as a full-time permanent contract. This role requires working on-site in our Gothenburg office as well as travelling approximately 10% of the work time. 
   

Your role and responsibilities 

As a Marine Field Service Coordinator, you will coordinate overhauls and complex Field Service jobs from planning through execution to closing. You will connect customers, Field Service engineers, Team Leaders, workshop colleagues and other internal stakeholders, helping ensure that each job is delivered according to customer requirements, quality and safety standards, schedules and cost targets. 

You will have an important role in both the customer experience and the commercial performance of our Field Service operations. Work in Progress (WIP), margins and Time to Invoice (TTI) are important measures for the role.  

Your work will focus on these responsibilities: 

• Coordinate Field Service jobs from start to finish, including planning, execution and closing of commissioning and other complex assignments. 

• Be a key contact for customers during the job, helping ensure that requirements, progress and next steps are clearly communicated. 

• Coordinate resources and schedules with Team Leaders and Field Service engineers, helping optimise resource use and keeping planning information up to date. 

• Work closely with the workshop to coordinate and plan workshop activities connected to Field Service assignments. 

• Support the commercial closing of jobs by preparing documentation for invoicing and following Work in Progress, margins and Time to Invoice. 

• Coordinate warranty and rework cases, including participating in Root Cause Analysis when required. 

• Contribute to project and offer activities, including contract, project and offer reviews, technical requests and quotation support. 

• Keep operational processes and information on track, including relevant system updates and, where applicable, Key User activities and coordination of documentation such as visas, certificates, vaccinations and passports.  

To be able to succeed in the position, we expect you to have:  

• Strong understanding of marine engine design, key components, and mechanical systems 

• Experience coordinating marine service activities, projects, operations or similar work involving multiple stakeholders and deadlines 

• Strong planning and organisational skills, with the ability to follow activities through from planning to completion. 

• Good communication and collaboration skills, including confidence working directly with customers and technical stakeholders. 

• A structured approach to administration, documentation and system updates. 

• Commercial awareness and an understanding of how operational decisions can affect costs, margins and invoicing. 

• A proactive and practical approach to solving problems and managing changing priorities. 

• Fluent English, both written and spoken 

• Ability and willingness to travel approximately 10% as part of the role.   

Why you and us?    

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth, and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. 

We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?