Service Engineer

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe, and sustainable integrated products and solutions to enhance the business of our customers. We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

To keep up with our increasing demand, we are now looking for four Service Engineers to strengthen our Field Service Resources team in Gothenburg, Sweden. The role is offered as a permanent contract and can be offered as either Service Engineer or Senior Service Engineer, so we encourage candidates of various seniority levels to apply.

This exciting role involves both domestic and international travel for approximately 150 – 200 days per year. Thus, we are looking for candidates with a strong Field Service mindset, who are ready and willing to travel. When you are not traveling, you will be able to work partially remotely in accordance with our hybrid work model.

What will you be doing?

As Service Engineer in the Field Service Resources team, your daily work will revolve around performing Field Service activities on marine and land-based installations with Wärtsilä engines and equipment. You will be providing our customers with technical expertise and actively working towards enabling the best possible service experience while ensuring adherence to Wärtsilä QEHS guidelines, regulations, site procedures, and policies.

For this versatile role, we are looking for candidates who know their way around a 4-stroke engine and have experience with working in Field Service. As an ideal candidate, you have strong mechanical skills, a service-oriented mindset, and value workplace safety. To be able to seamlessly support our customers, you should also have proficient English and strong Swedish language skills.  

In this role, you will be part of a global, innovative, and customer-driven organisation, working with cutting-edge technologies in an exciting, multi-cultural, and dynamic working environment. You will be provided with training to enable you to excel in your new position, along with excellent opportunities for professional growth in a highly skilled team. 

Your responsibilities for the role include, but are not limited to: 

• Performing Field Service Activities according to the work scope.
• Performing Wärtsilä product overhauls and repairs on-site and in workshops.
• Ensuring customer satisfaction through performance and continuous interactions with customers throughout work execution.
• Providing internal and external reports and as-built documentation.
• Creating Service Work Reports in accordance with Wärtsilä Field Service procedures.
• Collecting and organising time and expense reports after work completion, reporting and informing the administrative personnel as required.
• Actively promoting Wärtsilä products and services.
• Conforming with and abiding by Wärtsilä QEHS guidelines, regulations, site procedures, and policies.
• Adhering to all safety rules and using all appropriate safety equipment.
• Continuously expanding your knowledge.

The below will enable you to succeed in this role:

• Degree in Mechanical Engineering or a similar educational field, alternatively AS degree, High School diploma, or diploma from a Technical / Vocational school (preferably Marine, Mechanical or USCG) with qualifications gained through work experience.
• Professional experience with and knowledge of 4-stroke engines.
• Experience with field service engineering.

• Positive, customer-oriented, and collaborative mindset.
• Strong technical problem-solving and communication skills.
• Ability to work independently as well as under pressure.
• Proficient English and strong Swedish language skills, both spoken and written.
• Passion for professional growth and competence development, keeping up to speed on the latest innovations.
• Willingness and flexibility to travel both domestically and internationally.
• Drive for the common goal of providing our customers with the best possible service experience.

Contact & next steps:

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline Monday October 14th, 2024, by submitting your application in our Career portal. Our recruiting tool recognises the time zone where the job ad has been published and closes the application period according to the same time zone. We will be conducting interviews with qualified candidates throughout the process and aim to keep you informed along the way.

Are you still wondering if you should apply and would like to get something clarified? Please reach out to Resource Manager, Field Service Resources WSE Anton Bergström via email at anton.bergstrom@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).

Last application date: 14/10/2024  

At Wärtsilä we value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. 

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