2-Stroke Operational Technical Support Expert

2-Stroke Operational Support

We at Wärtsilä Marine offer our customers the world’s most expansive network of maritime expertise and the complete portfolio from engines to lifecycle solutions. We want to change the course towards an interconnected and cleaner maritime future. We are constantly looking for future-oriented talent to join our team and work towards enabling sustainable societies with innovative technology.

Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

Our highly skilled Operations Management team in Frauenfeld, Switzerland provides our customers with high-quality, on-time technical support. With our demand for contracted performance services continuously increasing, along with 2-stroke contracts, we are now looking to expand our operations to Poland, to build an enthusiastic and tight-knit local team with strong expertise on 2-stroke engines.

As part of the 2-stroke Global Operations Expertise Center, you will be joined by like-minded professionals, specializing on 2-stroke engine technical support. Are you excited by our purpose of enabling sustainable societies through innovation in technology and services? Are you eager to be part of a new team where you can shape your role, expand your knowledge, grow professionally, and contribute to a decarbonised and sustainable future?

The 2-Stroke Operational Technical Support role is offered as a permanent contract. We encourage applicants of various seniority levels, as the role and title will be adjusted to your knowledge and background, ranging from Operational Support Engineer to Senior Operational Expert. 

What will you be doing?

As part of the 2-Stroke Operational Technical Support team in the 2-stroke Global Operations Expertise Center, you will be supporting our customers in their daily vessel operations, ensuring smooth, trouble-free, and efficient use of their assets. Your tasks will revolve around technical support requests, problem-solving, and reporting. You will also participate in product development activities and closely cooperate with stakeholders.

As an ideal candidate, you have strong technical understanding, experience of working with 2-stroke engines along with strong knowledge of 2-stroke engine operations, and experience of field service work. In this role, to ensure that our customers receive the support they need, when they need it, you will be working in shifts and will be compensated accordingly. You will also be able to work partially remotely, in accordance with our hybrid work model.

Your responsibilities for the role include, but are not limited to: 

• Providing our contracted customer with high level technical support for 2-stroke engines.
• Ensuring customer satisfaction through positive interactions and on-time support.
• Handling technical requests along with support requests.
• Participating in and/or performing Root Cause Analysis.
• Performing expert technical remote investigations.
• Generating technical reports.
• Troubleshooting 2-stroke engine operational issues, providing on-time solutions.
• Participating in and contributing to product development activities.
• Acquiring know-how from the latest developments and trends within own expertise area.
• Closely cooperating with the Operations Experts and together forming the 2-stroke Global Operations Expertise Center.
   

The below will enable you to succeed in this role:

• M. Sc. or B. Sc. in Mechanical Engineering or equivalent educational background.
• Experience with and knowledge of 2-stroke engines.
• The ability to write thorough and accurate reports.
• Strong analytical skills, a good eye for detail, and capability to approach technical issues methodologically and analytically.
• Customer-oriented mindset with a drive to ensure high level quality of service.
• Excellent interpersonal and collaboration skills, along with the ability to work independently.
• Very good English and Polish language level, both verbal and written.
• Strong Microsoft Office skills.
• Passion for learning and for development of new technologies, along with willingness to adapt.
   

You will be at an advantage with:

• Experience of working with Field Service.
• Experience with and knowledge of Wärtsilä products.
• Experience of working in customer service.
   

Why you & us? 

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition? 

Contact & next steps:

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline 09/12/2024, by submitting your application in our Career portal. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to the same time zone. We aim to keep you informed along the way.

Are you still wondering if you should apply and would like to get something clarified? Please reach out to Manager Operations Michael Lobry via email at michael.lobry@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).

Last application date: 09/12/2024 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. 

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