Field Service Coordinator 2-Stroke

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

Our 2-Stroke Field Service team is now looking for a dynamic Field Service Coordinator to coordinate Field Service (FS) activities in regions Europe and Africa. The role is offered as a permanent contract and the preferred location is Gdansk, Poland. In accordance with our hybrid work model, you will be able to work partially remotely.

What will you be doing?

As a Field Service Coordinator in the 2-Stroke Field Service EUAF team, your main responsibilities include coordinating and planning Field Service work orders, ensuring that work is executed in accordance with specified requirements, project timelines, and cost targets. You will lead administrative activities related to Field Service operations and maintain regular communication with Service Engineers and various stakeholders to provide support and monitor progress, ultimately fostering a culture of collaboration and ensuring customer satisfaction.

As an ideal candidate, you need to have excellent interpersonal skills, a team-player mindset, the ability to work independently, as well as the ability to take ownership of your tasks. Your way of working is structured and efficient, and you thrive in an interactive, multi-cultural, and fast-paced work environment. We also hope that you share our passion for providing our customers with the best possible service experience.

Your responsibilities for the role include, but are not limited to: 

• Coordinating 2-stroke Field Service activities such as overhauls, maintenance, and troubleshooting for region Europe and Africa.
• Coordinating activities for Field Service Engineers throughout assignments, ensuring that service jobs are completed within agreed time frame and budget.
• Supporting and facilitating Field Service activities, including spare parts management, cost and time scheduling, and related reporting and administrative tasks.
• Serving as the primary contact and liaison between the customers, Field Service Engineers, and Job Planners for assigned work orders, ensuring high-quality service and customer satisfaction.
• Following up and reporting the status of work orders to customers and internal stakeholders.
• Maintaining close cooperation with relevant stakeholders and related functions to ensure seamless service delivery.
• Ensuring that service work is planned and executed in adherence to Wärtsilä Quality, Health, Safety, and Environmental standards, as well as local requirements and site procedures.
• Occasionally handling Field Service non-conformities and re-work orders.
• Monitoring Field Service margins and preparing documentation for work orders post-completion to ensure timely invoicing.

The below will enable you to succeed in this role:

• MSc or BSc in Engineering or relevant work experience to compensate for lack of formal education.
• Experience in Field Service or Service Delivery related roles.
• Experience with project management or coordinating.
• General knowledge of Wärtsilä products, particularly 2-stroke, is advantageous.
• Understanding of technical terminology and the scope of service jobs to enable accurate resource allocation.
• Team-player mindset, promoting collaboration and building strong stakeholder relationships.
• Proactive and structured approach to work, with the ability to juggle multiple tasks at once.
• Excellent interpersonal and communication skills.
• Enthusiasm for learning and professional growth.
• Quality and safety-focused approach.  
• Fluent Polish and proficient English language skills, both written and spoken.
• Proficiency in MS Office tools.
• Drive for the common goal of providing our customers with the best possible service experience.

Why you & us? 

In this role, you will be part of a global, innovative, and customer-driven organisation, working with cutting-edge technologies. You will tackle diverse and challenging tasks in a dynamic and fast-paced environment, with excellent opportunities for professional growth. Continuous improvement is actively encouraged and pursued, and by combining your expertise and passion for development, you will have the opportunity to influence and enhance our ways of working. Our highly skilled team is dedicated to contributing to Wärtsilä’s purpose of enabling sustainable societies through innovation in technology and services.

Contact & next steps:

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline Thursday October 24th, 2024, by submitting your application (CV in English) in our Career portal. Our recruiting tool recognises the time zone where the job ad has been published and closes the application period according to the same time zone. We will be conducting interviews with qualified candidates throughout the process and aim to keep you informed along the way.

Are you still wondering if you should apply and would like to get something clarified? Please reach out to Manager 2-Stroke Field Service, EUAF Tomasz Dechnik via email at tomasz.dechnik@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).

Last application date: 24/10/2024  

At Wärtsilä we value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18 000 professionals, in more than 200 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. 

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