Field Service Coordinator

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that 88% of the world's trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

Wärtsilä Shaft Line Solutions enhances the business of its customers by providing integrated systems, packages, and products that are efficient, economically sound, and environmentally sustainable. Being a truly global organization with over 100 years of experience, we have the ability to supply solutions supported by a broad range of products and services during the whole lifecycle of the vessel.

With full end-to-end responsibility, Wärtsilä Shaft Line Solutions are looking for a Field Service Coordinator to join the global field service organization. The coordinator will be responsible for coordinating the activity of field service engineers located in Europe and Poland.

The preferred location for this position is Gdansk, Poland. We offer a possibility to hybrid work.
  

Your role and responsibilities  

As a Field Service Coordinator, you are the focal point for contact with customers requiring field service provision. Your main responsibilities include:

• Receipt and processing of field service inquiries; identifying service requirements, schedules, and locations.
• Plan activities, resources, spare parts, costs and time schedule for the work order.
• Diary management and coordination of field service personnel; matching available skilled personnel to jobs.
• Liaising with customers to coordinate detailed schedules, parts, tools, authorizations, and permits, and to formalize service bookings.
• Coordinate personnel when they are assigned on a work order.
• Act as a contact person for the customer during the work order.
• Raising internal and external orders for service provisions (spare parts, consumables, freight etc.)
• Collection of costs and preparation of invoices, timesheet and pay administration for service personnel.
• Service follow-up; ensuring customer satisfaction and obtaining feedback, maintaining service record files and KPIs.
• Ensure that the work is executed according to Wärtsilä QEHS guidelines and customer site procedures.
• Follow-up and report the status of the work order to customers or relevant internal stakeholders.
• Proactively work to enable cross-organizational cooperation.

In addition, you should be ready to take on extra tasks that come up due to changing situations. You’ll be working as a part of an experienced and enigmatic team with diverse expertise that supports each other.

Requirements for the position:

• Experience in a customer-facing role with responsibility for the collation of costs and preparation of invoices.
• A working knowledge of bookkeeping and commercial administration processes.
• Proficiency with standard MS tools and experience with SAP would be an advantage.
• It is beneficial to have a degree in Marine or Mechanical Engineering or similar.
• Fluency in English and Polish, both oral and written.

To be able to succeed in the position we expect you to have:

• Safety first mindset.
• Excellent organizational skills and customer empathy, combined with a strong commitment to delivering excellent customer service.
• Demonstrable team working skills and the ability to adjust and re-plan in dynamic situations.
• Excellent communication skills and well-developed cultural awareness and sensitivity.

Why you and us?   

You are valued – as your true self. At Wärtsilä YOU matter. We value diversity and are committed in supporting inclusive work community.   

Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential.  

You get to make a difference. Innovation and sustainability are important for us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.   

Contact & next steps  
  

Please submit your application before the application deadline through our Careers portal. Applications through email will not be considered. After submitting your application, you will receive a confirmation email.

In case of any questions regarding the position, reach out to Nail Kose, SLS Field Service Manager, through email nail.kose@wartsila.com.

Last application date: 26/10/2025 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. 

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