Genova, IT Trieste, IT

Function:  Service Delivery
Job Category:  Engineering

Field Service Coordinator

Field Service Coordinator 


Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe, and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?


We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?


Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.


We are looking for a Field Service Coordinator Propulsion with a main responsibility in managing full lifecycle support from project start to completion, acting as key in providing an efficient and reliable service, maintenance, and repair.


The preferred locations for this position are in Genova or Trieste (Italy).


Your role and responsibilities 


As a Field Service Coordinator your work will focus on these responsibilities:


  • Responsible for the successful coordination relating to Propulsion activities.
  • Ensure that the work is executed according to Wärtsilä QSHE guidelines and customer site procedures.
  • Lead and coordinate complex Field Service activities, including personnel, spare parts, costs, and delivery time.
  • Diary management and coordination of field service personnel; matching available skilled personnel to jobs.
  • Take responsibility for briefing and debriefing of the engineers before and after the jobs.
  • Liaising with customers to coordinate detailed schedules, parts, tools, authorizations, and permits, and to formalize service bookings.
  • Coordinate personnel when they are assigned on a work order.
  • Service follow-up; ensuring customer satisfaction and obtaining feedback, maintaining service record files and KPI's.
  • Act as contact person for the customer during the work order.
  • Manage all jobs in SAP and CRM (Service Workforce) from an administrative standpoint.
  • Follow-up and report the status of the work order to customer or relevant internal stakeholders.
  • Collection of costs and preparation of all documentation to process the invoice.
  • Identify and implement improvements through cost efficient means. 



Requirements for the position 


  • Safety-first mind-set.
  • Technical education with recognized qualifications, subsequent work and relevant vocational qualifications beneficial.
  • Recognized Engineering qualification, or equivalent experience.
  • Excellent customer understanding and empathy, combined with a strong commitment to delivering excellent customer service.
  • Excellent organizational skills.
  • Understanding of fundamental financial aspects such as cost, margin, revenue, & rework.
  • Proficiency with standard MS tools.
  • Ability to work under pressure.
  • Fluent in English.


As an ideal candidate you might also have… 


  • A technical propulsion background, preferably within a service position is desirable but not essential.
  • Experience with SAP would be an advantage.
  • Ability to provide monthly forecast based on operations orderbook.
  • Excellent communication skills and well-developed cultural awareness and sensitivity.
  • Ability to solve problems effectively.
  • Structured, good attention to detail and self-motivated.
  • Team working skills and the ability to adjust and re-plan in dynamic situations.


Why you and us? 


You are valued – as your true self. At Wärtsilä YOU matter. We value diversity and are committed in supporting inclusive work community. 


Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities so you can develop beyond your potential. 


You get to make a difference. Innovation and sustainability are important for us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality. 


Contact & next steps 


Submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email. We try our best to get back to everyone within 2-3 weeks after application deadline. 


In case of any questions, reach out to Luca Musicò, General Manager, Operations (luca.musico@wartsila.com)


Last application date: 26/05/2024 


At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 


This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com


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