Workshop Coordinator

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together.

Business Unit Parts and Field Service is a global organisation with harmonised ways of working and tools to deliver the best possible services for our customers. In our global team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, and we never compromise them.

We are looking for a Workshop Coordinator to join the Operations Team in Parts and Field Service, Mediterranean Region.

The location for this position is Genoa, Italy. Hybrid work is an option for this role.

Your role and responsibilities 

As a Workshop Operations Coordinator you will work as responsible for all Workshop  job assigned towards the final Customer, cooperate with sales proposal team to estimate Field Services activities budget in terms hours and man/days, as well as interface with Sales for improving Customer satisfaction.

Your main responsibilities will be:

• Receive and process workshop service enquiries; identify service requirements, schedules and locations.
• Plan activities, spare parts, costs, and time schedules for work orders.
• Liaise with customers to coordinate requirements and formalize service bookings.
• Act as "point of contact" for the customer during the work order.
• Raise internal and external orders for service provisions.
• Execute service follow-ups; ensure customer satisfaction, obtain feedback and maintain service record files.
• Ensure that the work is executed according to QSHE guidelines and site procedures and policies.
• Follow up and report on the status of work orders to customer and/or internal stakeholders.
• Continuously seek for solutions in according to best practices.
• Promote WCI (Wartsila Continuous Improvement) in the processes to improve the customer experience and customer value.
• Promote effective communication with other departments (Technical Service, Sales Proposal, Sales, Contract and Project Management etc.) to, according to needs and requirements, ensuring the satisfaction of internal and external customers.
• Follow up the work orders until invoicing, including change orders, technical documentation, reports, travel expenses, and vendors invoices.
• Manage all jobs in SAP and CRM (ServiceWorkForce) from an administrative standpoint.

Requirements for the position:

• Excellent co-operative skills
• Strong communication skills and customer relations
• Good negotiation skill
• Good reporting skills
• Good command of English, written and verbal
• Good knowledge of Microsoft Office tools (Words, Excel, etc.).
• Bsc. or Msc. in Engineering or the equivalent are highly welcomed.
• At least some knowledge of Engines structure and components are a must.
• More than 3 years’ experience of similar tasks in Field Services are a plus
• Moderate on-call expectations to support customers
• Strong interpersonal skills are required to communicate daily with many different internal and external stakeholders.

Why you and us?  

You are valuated – as your true self. At Wärtsilä we value diversity and are committed in supporting inclusive work community.  

Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential. 

You get to make a difference. Innovation and sustainability are important for us. Every day, we put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.  

Contact & next steps 
 

Submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you’ll receive a confirmation email. 

Last application date: 19/04/2026 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com. 

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