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Primary Location: 

Germany - Hamburg, DE

Function:  Service Delivery
Job Category:  Support Functions

Maintenance Coordinator (m/w/d)

We offer an interesting and challenging work environment in a fast growing marine and power plant agreement market. You will be a member of the area Contract Center Team. Contract Management has the delivery responsibility for three contract types: Operation and Maintenance Agreements, Maintenance Agreements, and Technical Management Agreements. Globally contract management covers over 500 installations on land and sea. Contract management supports our key accounts and is one of the strategic growth areas within Wartsila.

 

We are looking for a

Contract Maintenance Coordinator (m/w/d)

 

Position description:

You will coordinate the Field Service resources for scheduled maintenance, visits or other unplanned activities. You are the primary contact during the job and will have to quickly react to customer requests and technical questions. This will require strong communication with the customer and the internal organization. You are responsible for controlling costs of your activities.

 

In this role your main responsibilities include:

  • Timely and accurate reaction to assigned contractual customer requisitions and service requests.
  • Coordination of Field Service resources for scheduled maintenance, visits or other unplanned activities.
  • Assist customer to prepare for scheduled maintenance.
  • Communicates the maintenance progress with the customer and internally. Applies project management skills to manage the jobs.
  • Primary contact to customer and resource on board during job execution by supporting with technical and contractual clarification as needed
  • Applies technical problem solving during the job, ensuring Wartsila complies with its contractual requirements like avoiding delays and rework.
  • Works together with the contract team and rest of the organization. Actively updates the contract manager of any important items.
  • Support customer with unscheduled maintenance and provide proper forms to fill out as required
  • Review and approval of the costs and prepared invoices for the coordinated resource activities.
  • Proper record keeping of activities and contractual requirements, like monthly status report and daily reports.
  • Coordination of above activities in a timely manner and within budget

 

As an ideal condidate you will have the following abilities:

  • Previous experience in marine business
  • Diesel engine knowledge
  • Focus on achieving results
  • Able to keep overview at all times
  • Good planning and communication
  • Customer & detail oriented
  • Good decisiveness and action orientation
  • Team player
  • Previous SAP experience is a plus

 

Education:

Engineering Degree  - Diesel, Mechanical or similar

 

Experience:

Two or more years experience and successful work in a similar role

 

Location:

Hamburg or Genova

 

If you are interested in this position please apply until 29.02.2020

 

This is Wärtsilä

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasizing sustainable innovation, total efficiency and data analytics, Wärtsilä maximizes the environmental and economic performance of the vessels and power plants of its customers. In 2018, Wartsila's net sales totaled EUR 5.2 billion with approximately 19,000 employees. The company has operations in over 200 locations in more than 80 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com