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Primary Location: 

Greece - Athens, GR

Function:  Sales & Marketing
Job Category:  Sales & Marketing

Coordinator, PCM

Coordinator, PCM, located in Athens

Parts Coordination Management is a global organization working with both internal and external customers to support Parts offers, Order confirmations, as well as, providing critical information throughout this process to multiple stakeholders. We are looking for a PCM coordinator to complement our PCM team.

 

 

Responsibilities  

 

Accountable for processing internal and external customer's spare parts requests in a timely manner aligned with customer´s expectations.
 

Main Responsibilities:

  • Act as contact for spare parts quotations, orders, deliveries and non - conformities.
  • Act as a link between customer and the various departments involved in the spare parts delivery process
  • Handle and coordinate quotes and orders according to working procedures and guidelines, and local requirements
  • Ensure highest level of quality and response time for quotes and orders
  • Ensure quality of spare parts sales documents.
  • Ensure correct customer master data and handling instructions are used when processing quotations and orders
  • Actively follow up quotes with customers before they expire providing feedback to sales teams.
  • Actively follow-up the order book with the sales team.
  • Liaise with Sales about the content and terms of the offerings.
  • Follow up and communicate parts deliveries information accordingly in a timely manner to customers.
  • Follow up with supply chain of parts deliveries according to agreed process
  • Maintain and develop knowledge of customer specific solutions and needs.
  • Off hour support for spare parts (24 hr service)
  • Fulfil responsibilities in the assigned expertise and ensure the transfer of knowledge within the teams.
  • Use internal network within the expertise to escalate issues that may arise within the expertise.
     

General Skills:

  • Communication skills
  • Customer service (internal, external)
  • Presentation skills
  • Teamwork skills
  • Cultural knowledge
  • Training and development skills
  • Reporting and analyzing skills
  • Workplace ICT equipment and applications
  • Organizing skills
     

Professional Skills:

  • Understand the customers' business
  • Understanding corporate vision
  • Wärtsilä parts order processes
  • Identifying needs and problems
  • Spare parts material info knowledge
  • Inco-terms

 

 

Qualifications    

  • Bachelor’s degree (technical or commercial)
  • Experience in working in international environment is seen as benefit
  • Fluency in English and French.

Applications

Please submit your application at www.wartsila.com/careers. Please note that applications are reviewed already during application period to shorten time to hire.

 

Last application date: 30.11.2019


This is Wärtsilä

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasising sustainable innovation, total efficiency and data analytics, Wärtsilä maximises the environmental and economic performance of the vessels and power plants of its customers. In 2018, Wärtsilä’s net sales totalled EUR 5.2 billion with approximately 19,000 employees. The company has operations in over 200 locations in more than 80 countries around the world. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com