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Location(s): 

Hørsholm, DK

Function:  Service Delivery
Job Category:  Support Functions

Field Service Coordinator

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality.

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. Together, we can create new business opportunities and more sustainable future that we can all be proud of. Want to join the ride?

 

Due to increased activities, we are now hiring a Field Service Coordinator in our Nordic team in Hørsholm, Denmark.

 

As a Field Service Coordinator you will be coordinating and assisting the customers in their need for warranty attendances/spares, service attendances and remote support in close cooperation with our technical departments, spares department and Newbuild department. Our customers are worldwide and it’s a must that you your verbal and written English is at a good level.

 

Main Responsibilities:

 

  • Be in charge of service mission from the very start till invoice is made 
  • Be the customer's main contact related to the mission
  • Advice and support customer in preparation of job
  • Responsible for the details to achieve a successful execution of mission; including but not limited to briefing of Field Service Engineer and travel arrangements, that drawings, instruction, tools, instruments and required spares are available
  • Checks of all Service reports issued, approval of these and share with the customer
  • Prepare the invoice draft according to service report, travel expenses and special agreements made with customers
  • Coordinate and support warranty handling in close cooperation with Newbuild department and technical departments
  • Read, sort and follow up on customer request 

 

 

Qualifications:

 

  • You may be a marine engineer, master mariner, a dual officer or education within sales/service/administration, or you have experience with the coordinator role of an equivalent industry
  • Great customer service skills
  • Coordinator skills - strong planning and follow up skills
  • Works well under pressure
  • Proactive

 


For additional queries regarding this position, please reach out to Louise Stauning Schrøder, Manager, FS Coordination & Invoicing, Nordic - Email: louise.schroder@wartsila.com

Last application date: 05/02/2023 

 

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. 

 

This is Wärtsilä 

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com